Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Miller

Green Mountain

Summary

Dynamic customer service professional with a proven track record at Sibelco, skilled in complaint resolution and account updating. Recognized for optimizing processes and enhancing team performance, I excel in delivering exceptional client relations and possess strong problem-solving abilities. Committed to fostering collaborative environments and improving customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Sibelco
05.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered prompt service to prioritize customer needs.

Universal Banker I

United Community Bank
08.2018 - 09.2021
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Maintained friendly and professional customer interactions.
  • Referred customers to other banking departments for specialized services.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored and verified suspicious activity on customer accounts.
  • Educated customers on online banking and mobile banking applications.

Paint Line Associate

Altec Industries
01.2016 - 02.2018
  • Conducted quality assurance inspections on finished components and identified issues.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.

Food and Beverage Cashier

Bantam Chef
03.2012 - 03.2016
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Engaged customers to help create superior food and beverage experience.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Replaced CO2 tanks and soda syrups when depleted.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.

Cashier

Sav-mor
01.2013 - 03.2014
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Arts - Business Administration

Mayland Community College
Spruce Pine, NC
05-2026

High School Diploma -

Mountain Heritage High School
Burnsville, NC
06-2015

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Retail store support
  • Information security
  • Multitasking and organization
  • Filing
  • Problem resolution
  • Complaint handling
  • Money handling
  • Clerical support
  • Client relations
  • Delivery scheduling
  • High-energy attitude
  • Shipping and receiving
  • Punctuality and reliability
  • Microsoft outlook
  • Warehousing functions
  • Team collaboration
  • Recordkeeping strengths
  • Multi-line telephone operations
  • Stock management
  • Creative problem solving
  • Product knowledge
  • System implementation
  • Computer proficiency
  • Escalation management
  • Documentation
  • Inbound and outbound calling
  • Opening and closing accounts
  • Dispute resolution
  • Decision-making
  • Verbal and written communication
  • Courteous demeanor
  • Time management
  • Appointment scheduling
  • Positive and professional
  • Technical troubleshooting
  • Follow-up skills

Timeline

Customer Service Representative

Sibelco
05.2022 - Current

Universal Banker I

United Community Bank
08.2018 - 09.2021

Paint Line Associate

Altec Industries
01.2016 - 02.2018

Cashier

Sav-mor
01.2013 - 03.2014

Food and Beverage Cashier

Bantam Chef
03.2012 - 03.2016

Associate of Arts - Business Administration

Mayland Community College

High School Diploma -

Mountain Heritage High School

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