Jennifer McCormick
Asheboro
Summary
Dynamic Sales Associate with proven expertise at Walmart, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction and driving sales through effective merchandising and strategic planning. Skilled in POS operations and conflict resolution, fostering a collaborative team environment to achieve sales goals and improve overall store performance.
Overview
20
20
years of professional experience
Work History
Sales Associate
Walmart
09.2005 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor through effective merchandising and inventory management.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
- Conducted regular stock replenishment to ensure product availability and minimize outages.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored store displays for compliance with promotional strategies, driving sales effectiveness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Randleman High School
Randleman, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Reliable and punctual
- Money handling
- Stocking and receiving
- Sales expertise
- Product sales
- POS system operation
- Retail store operations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Inventory control
- Merchandise display
- Task prioritization
- Merchandising
Timeline
Sales Associate
Walmart
09.2005 - Current
High School Diploma -
Randleman High School