Jennifer Mazariegos

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness
• Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
• Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
• Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
• Improved team morale and efficiency with proactive communication and coordination during in-flight service.
• Used excellent customer service skills in addressing passengers' needs.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Responded to passenger emergencies to provide first aid.
• Supported passengers with special needs and provided assistance to wheelchair passengers.

Process domestic and international phone calls.

Assemble and issue required documentation,such as tickets and itineraries.

Determine whether space is available on the travel dates requested by passengers.

Make changes to any reservations already in place that are affected by cancellations or delays.

Inform clients of essential travel information, such as travel times, connections, passports and visa requirements, procedures and policies of the airline.

• Check in passengers, tag baggage, assign seats when needed.
• Handle all issues with passengers reservations before boarding.
• Verify all the necessary paperwork for their travel depending on their destination.
• Make sure passengers are on board in a timely manner to avoid any flight delays.
• Process flight close paperwork