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Jennifer Lankford
Catastrophe Field Adjuster
High Point,NC
Summary
To combine my experience in the insurance sector with my natural analytical and investigative nature to contribute to a collaborative environment which promotes ethical practices and protects the integrity of the insurance industry.
Overview
15
15
years of professional experience
Work History
Catastrophe Field Adjuster
State Farm
06.2023 - Current
- Participate in catastrophe assignments across the country with minimal notice and rapid response; conducting on-site inspections of residential and commerical property caused by weather related catastrophes, including wind/hail events, fire, water and total loss in a fast-paced, high-volume environment
- Thoroughly investigate loss causation, review coverage, and conduct settlement conversations timely and effectively with policyholders and agents to ensure clarity and understanding
- Contacted local and state building regulators for code compliance and construction regulations during coverage analysis
- Conducted multiple file reviews and discovered and reconciled areas of missed or misapplied coverage and updated settlements accordingly, ensuring fair claims practice
- Multiple recognitions by peers, leadership, and upper management for effective claims handling
- Selected by management for and successfully rectified specific customer recovery incidents
- Served as an agency liaison throughout a major hurricane event, facilitating communication and coordination between agents and adjusters to streamline claims handling and resolve escalated issues or misunderstandings throughout the claims process
- Assist in training and mentoring new hires to ensure smooth onboarding and adherence to company standards,
- Selected by upper management to solely represent the catastrophe field in a panel presenting to an audience of hundreds of potential new hires and early career professionals
Client Service Specialist II
McGriff Insurance Services
07.2021 - 06.2023
- Manage processing and binding of excess and surplus renewals for 80+ monthly clients across 22 states for coastal and nonstandard properties, umbrella, and personal and commercial flood policies
- Frequent risk review for exposure changes, remarketing to standard markets or other brokers as appropriate
- Full-service client support with manual invoicing and payment collection for all transactions including renewals, endorsements, and cancellations while utilizing multiple agency management systems
- Proactively cross-sell and upsell additional lines of business, contributing to a maintained client retention rate of 93%
Account Manager
TrashHop Inc
11.2018 - 11.2021
- Managed company financials, payroll, time tracking, employee records, and assisted with training programs
- Contributed to development and preservation of strong relationships with customers and employees to drive retention and satisfaction by addressing needs promptly
- Manage accounts payable and receivable for clients and ensured timely collection of payments
- Participated in the successful negotiation and sale of the business in late 2021
Account Manager
Greenway Protective Services
07.2017 - 07.2019
- Processed payroll and coordinated security licensing paperwork through the state agency and ensured regulatory requirements for over 120 employees
- Oversaw accounts payable and receivable, generating invoices and managing payment collections and vendor accounts
- Maintained all company financial records, processed quarterly and annual tax filings to state and federal agencies and supported overall company operations through clear communication with leadership
Licensed Account Executive
Davidson Stewart Morelock Independent Insurance Group
03.2015 - 07.2017
- Property and casualty agent responsible for managing a portfolio of standard and high-value personal lines accounts through multiple agencies across the state owned by employer
- Handled new business quoting and policy issuance, manually remarketed renewals for 100+ customers per month and processed endorsements for various home, auto, toy, umbrella, event and specialty insurance policies, while servicing a multi-line phone system
- Assisted with claims handling and identified coverage gaps, providing upselling opportunities to further protect policyholders
Licensed Sales Associate
Sharyn Crownover Allstate
03.2014 - 03.2015
- Handled incoming calls and emails and supported the agency owner by issuing new business policies, processing policy change requests, conducting cold calls and cross-selling insurance products
Administrative Assistant
Champions DFW Commercial Realty
07.2011 - 03.2014
- Supported a real estate team with commercial transactions by coordinating marketing campaigns, prepared closing documents, managed filing systems, scheduled property showings, and assisted with the property management of active listings
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
Education
High School Diploma -
Carroll Senior High School
Southlake, TX 05.2001 -
Accounting
University of North Texas
Denton, TX 05.2001 -
Skills
Policy interpretation and analysis
Collaborative
Fair claims practice
Report preparation
Detailed risk assessment
Ethical and honest
Decision-making
Focused and results-driven
Problem-solving abilities
Time management
Investigation techniques
Policy interpretation and analysis
Interests
Licenses and Designations
- Adjuster License - Resident North Carolina, Nonresident 22 Other States - Expires November 2027
- Property and Casualty License - transferred to Adjuster License in 2023
- Actively pursuing AINS (est 2026 completion) and CPCU designations
Timeline
Catastrophe Field Adjuster
State Farm
06.2023 - Current
Client Service Specialist II
McGriff Insurance Services
07.2021 - 06.2023
Account Manager
TrashHop Inc
11.2018 - 11.2021
Account Manager
Greenway Protective Services
07.2017 - 07.2019
Licensed Account Executive
Davidson Stewart Morelock Independent Insurance Group
03.2015 - 07.2017
Licensed Sales Associate
Sharyn Crownover Allstate
03.2014 - 03.2015
Administrative Assistant
Champions DFW Commercial Realty
07.2011 - 03.2014
High School Diploma -
Carroll Senior High School
05.2001 -
Accounting
University of North Texas
05.2001 -