Jennifer Jennings
Robbinsville
Summary
Dynamic General Manager with proven success in enhancing guest experiences, implementing operational efficiencies, and fostering team collaboration. Expertise in developing training programs and managing daily hotel operations to achieve service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Snowbird Mountain Lodge
Robbinsville
11.2023 - Current
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Coordinated staff schedules to enhance service delivery and maximize operational efficiency.
- Implemented hotel policies and procedures to maintain quality standards and compliance.
- Supervised front desk operations to streamline guest check-in and check-out processes.
- Oversaw housekeeping services to ensure cleanliness and presentation of guest rooms.
- Developed training programs for new staff to enhance service skills and foster teamwork.
Seasonal General Manager
The Northampton Hotel
Cape Charles
03.2023 - 11.2023
- Oversaw staff training programs to elevate service quality and guest satisfaction.
- Developed and implemented standard operating procedures for efficiency.
- Coordinated events and group bookings to create memorable guest experiences.
- Monitored inventory levels and managed procurement processes effectively.
- Led team meetings to communicate goals and updates clearly.
- Resolved guest complaints promptly and professionally to uphold positive brand reputation.
Sales Executive
Kimball Midwest
Columbus
05.2022 - 11.2023
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Conducted product demonstrations to highlight features and benefits effectively.
- Collaborated with team members to strategize sales approaches and market outreach.
- Utilized CRM systems to track customer interactions and manage sales pipelines.
Relocation Advisor
SIRVA Relocation
Richmond
02.2014 - 05.2022
- Coordinated relocation logistics for clients across multiple regions, ensuring timely and efficient transitions.
- Managed client communications, guiding them through transition processes to enhance satisfaction and reduce stress.
- Developed relocation plans based on individual client needs and preferences.
- Collaborated with service providers for packing, shipping, and storage solutions.
- Researched local housing options and schools for relocating families.
- Facilitated orientation sessions to help clients acclimate to new environments, promoting ease of integration into their communities.
Innkeeper
The Arbogast Inn
Monterey
03.2009 - 01.2014
- Managed daily operations and guest services at a historic inn.
- Coordinated housekeeping and maintenance to uphold high property standards and enhance guest satisfaction.
- Supervised staff scheduling and training for optimal service delivery.
- Handled reservations and inquiries using hospitality management software to streamline guest check-in process.
- Oversaw financial transactions and managed budgets to maintain operational efficiency and support business goals.
Education
Bachelor of Science - Business Management
Virginia Commonwealth University
Richmond, VA05-2023
Bachelor of Arts - Culinary Arts
Johnson & Wales University
Norfolk, VA05-2005
Skills
- Hotel operations
- Event coordination
- Vendor relations
- Staff scheduling
- Quality assurance
- Customer service
Certification
- Level 4 Sommelier
Timeline
General Manager
Snowbird Mountain Lodge
11.2023 - Current
Seasonal General Manager
The Northampton Hotel
03.2023 - 11.2023
Sales Executive
Kimball Midwest
05.2022 - 11.2023
Relocation Advisor
SIRVA Relocation
02.2014 - 05.2022
Innkeeper
The Arbogast Inn
03.2009 - 01.2014
Bachelor of Science - Business Management
Virginia Commonwealth University
Bachelor of Arts - Culinary Arts
Johnson & Wales University