JENNIFER JENKINS, MBA
Charlotte
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager
MyEyeDr
Mint Hill, NC
03.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with patient, doctors, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Installed Sales Manager
Lowe's Home Improvement
04.2017 - 12.2021
- 4+ Years' experience in Interior Sales Installation Services (Kitchen Design / Flooring / Appliances / Millwork Sales)
- Partnered with the Exterior Sales Service Teams (Coordinate appointments for quotes and closing sales transactions)
- Ensure every customer 'Love's Where They Live' through an exceptional personal sales experience
- Management of team members to ensure both personal and departmental sales numbers are met weekly / quarterly / annually
- Align department projections and adjust as needed to ensure success
- Present clear and thorough product information for all areas of department
- Easily provide concise overviews of product lines and differences between vendors
- Build a trusted advisor connection with customers which have allowed for repeat business and recommendations to new consumers
- Installed Sales - Identify / sale product(s) based upon present or future needs
- Special Order Sales - Entering and Submitting Direct from Vendor Orders
- Order Management - Maintain active order listings and customer contacts
- Consumer Credit Applications / Promotional Financing Offers - utilize Lowe's Credit financing offers to aid in sales
- Extended Protection Plan Sales - Educate consumer on added value of all EPP's with purchase
- Lead Generation - connect with customers beyond appliances/flooring needs to their entire home both interior and exterior project opportunities
- Talent Management (Weekly Spotlight) - review individual team member and department performance compared to market and district standing.
Client Services Specialist / Business Development Analyst
CBRE
04.2013 - 07.2016
- Management of real estate transaction activities for Office Occupier Clients and Industrial Clients in the South-East Markets
- Contributed to the closing of over $69,000,000 in closed transactions in 2016
- Generating over $2,000,000 in revenue for the Charlotte Transaction Teams (Office/Industrial)
- Strategic Planning: Discern prospective new clients and growth markets
- Manage corporate goals through specific planning
- Collaborate to develop the best real estate strategy to achieve goals and develop decisive worthwhile solutions
- Track and update client and prospect information in Client Relationship Management (CRM) database (SalesForce)
- Lease Administration: Prepare commission vouchers / commencements / terminations / rent rates / renewals / options
- Generate Lease Abstracts
- Input and track transaction data
- Process client invoices and payments
- Consolidate proposal submittals to assist Client to the most feasible and profitable solution
- Design Offering Memorandums and Broker Opinion of Value
- Market Surveys / Tour Packages: Generate customized market comparable reports
- Research properties / prospects to achieve client's requirements and timeline
- Quarterly updates on submarkets and industry trends
- Financial Analysis: Acquisitions and disposition options / Cash Flow Analysis.
Senior Marketing Associate / Senior Project Coordinator
Jones Lang LaSalle
10.2007 - 03.2013
- Create marketing and communications platforms for multiple business verticals, overseeing healthcare, industrial, multi-site and mixed-use development pursuits and cross platform opportunities
- Won multi-site business for Family Dollar / Dollar General / Food Lion / Bank of America clients - ensuring monthly revenue was on target for projected annual deals
- Collaborated with National Account Directors to increase profit and expand footprint
- Proposal Manager - generate proposal responses
- Brand Manager - Promoting brand identity and adherence
- Client Management - update and track opportunities
- SharePoint Sites - create / maintain / train users
- Team onboarding and internal training
- Research trends, identify competitors in market segments
- Generate white papers, industry and market reports
- Annual planning for budgets, forecasting, and events
- Case Study Management
- Press Releases published and firm viewed as subject matter experts
- Social Media - leverage social media platforms.
Senior Project Assistant
Phillips Partnership
08.2004 - 09.2007
- Full-service commercial real estate architecture, design, and engineering firm specializing in Retail and Mixed-Use projects throughout the U.S
- Provided in depth financial tracking for mixed-use retail projects providing detailed reports for developers and clients that facilitated expanded opportunities and firm growth annually
- Connected with local / regional / national professional organizations to increase brand awareness for firm and increased revenue
- Retail / Multi-Site Architectural Team Coordination
- Marketing / Business Development
- Construction Management
- Selected Accomplishments: Generating high quality marketing materials & Tenant Delivery Packages
- Presentations/collateral for conventions/industry meetings
- Training new team members
- Supervise work flow within Studio
- Construction Management (Request for Information, Additional Services, and Project Revisions / Generate AIA Contracts / Project Invoicing / Maintain Documents on Outside Server Websites.
Education
MBA - Business
University of Georgia
Athens2010
Bachelor of Science in Psychology (BS) -
Appalachian State University
2001
Skills
- Operations Management & Oversight
- P&L Management
- Problem Resolution
- Training and coaching
- Team Leadership
- Staff Management
- Patient & Customer Relations
- Leadership and team building
- Labor Cost Controls
- Troubleshooting expertise
- Performance Analysis
- Business Administration
Timeline
General Manager
MyEyeDr
03.2022 - Current
Installed Sales Manager
Lowe's Home Improvement
04.2017 - 12.2021
Client Services Specialist / Business Development Analyst
CBRE
04.2013 - 07.2016
Senior Marketing Associate / Senior Project Coordinator
Jones Lang LaSalle
10.2007 - 03.2013
Senior Project Assistant
Phillips Partnership
08.2004 - 09.2007
MBA - Business
University of Georgia
Bachelor of Science in Psychology (BS) -
Appalachian State University