Jennifer Jacobson
Albemarle
Summary
Accomplished professional with expertise in funeral service coordination at Hartsell Funeral Home. Enhanced operational efficiency by streamlining processes and improving client satisfaction. Demonstrated compassionate communication and legal compliance, ensuring seamless service execution. Proficient in memorial program development and death certificate processing, contributing to a 20% increase in family satisfaction. I take pride in assisting grieving families during a difficult time and facilitating a personal funeral service to honor their loved one.
Overview
8
8
years of professional experience
Work History
Assistant to the Funeral Director
Hartsell Funeral Home
Concord, NC
03.2021 - Current
- Supported funeral director in coordinating services and managing client communications.
- Assisted with preparation of documentation and compliance with regulatory requirements.
- Organized and scheduled viewings, memorial services, and cremation arrangements.
- Provided compassionate support to grieving families during service planning and execution.
- Maintained inventory of supplies and assisted in arrangement of funeral merchandise.
- Collaborated with team members to ensure seamless event execution and customer satisfaction.
- Enhanced operational efficiency by streamlining administrative processes within the office.
- Trained new staff on procedures, policies, and best practices for client interactions.
- Facilitated the completion of necessary paperwork for families, easing their administrative burden during a difficult time.
- Managed the transportation of deceased individuals from place of death to funeral home-coordinating with external transport providers as needed.
- Supported the Funeral Director in organizing and executing funeral services, ensuring seamless operations for grieving families.
- Assisted in the creation of personalized memorial materials such as prayer cards, photo collages, and tribute videos – ensuring a lasting memory for families.
- Contributed to a positive working atmosphere by fostering strong relationships with colleagues and staff members.
- Enhanced client experience by addressing inquiries and concerns promptly and professionally.
- Improved family satisfaction by providing compassionate assistance during funeral planning and visitation arrangements.
- Provided exceptional customer service while managing phone calls, emails, and walk-in inquiries from clients and vendors alike.
- Served as point of contact for external partners like cemetery officials or clergy members-coordinating schedules effectively.
- Streamlined communication between bereaved families and Funeral Director by serving as an effective liaison.
- Increased efficiency in scheduling funerals by implementing an organized calendar system.
- Ensured compliance with state regulations and industry standards through diligent adherence to proper procedures and protocols.
- Maintained accurate records of all funeral arrangements and services, contributing to efficient office operations.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Secured and filed burial permits and made funeral arrangements.
- Supported funeral director with all facets of funeral service coordination.
- Drafted and published Number obituaries per week on behalf of families served.
- Processed death certificate and other required paperwork.
Home Health Aide
Greater Homes Heath Services
Kannapolis, NC
02.2018 - 06.2021
- Provided compassionate personal care to clients, enhancing daily living support and overall well-being.
- Assisted with medication administration, ensuring adherence to prescribed health plans and improving patient outcomes.
- Maintained accurate records of client progress and care activities, facilitating effective communication with healthcare teams.
- Developed individualized care plans based on client assessments, promoting tailored support for diverse needs.
- Implemented best practices for hygiene and safety, reducing risks for clients and maintaining a clean environment.
- Engaged clients in meaningful activities, fostering social interaction and emotional support within their home environments.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Improved patients' comfort with massage and application of topical treatments.
Education
Paralegal Certificate - Paralegal Studies
Penn Foster Career School
Scranton, PA02-2011
High School Diploma -
South Stanly High School
Norwood06-2001
Skills
- Compassionate communication
- Empathetic
- Valid NC driver's license
- Legal compliance
- Obituary writing
Expert at multitasking
Very attentive to details
Great with research and legal documents
Professionally led during phone calls and in person
Confident with shipping deceased persons do estic and international
Team player, support , and always willing to help where needed
- MS word, excel, and outlook
- Funeral arrangements
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Funeral service coordination
- Adaptability and flexibility
- Death certificate processing
- Memorial program development
Timeline
Assistant to the Funeral Director
Hartsell Funeral Home
03.2021 - Current
Home Health Aide
Greater Homes Heath Services
02.2018 - 06.2021
Paralegal Certificate - Paralegal Studies
Penn Foster Career School
High School Diploma -
South Stanly High School