Jennifer Henderson
Clayton,NC
Summary
Compassionate Home Care Provider with extensive experience at Homeinstead, skilled in patient advocacy and care plan management. Enhanced client well-being through effective communication and personalized support, achieving high patient satisfaction. Proficient in medication administration and emotional support, fostering trust and collaboration with families and healthcare teams for optimal care outcomes.
Overview
12
12
years of professional experience
Work History
Home Care Provider
Homeinstead
09.2025 - Current
- Provided compassionate personal care and assistance with daily living activities for clients.
- Developed and maintained trusting relationships with clients and their families to enhance well-being.
- Administered medication and managed health-related tasks in accordance with care plans.
- Documented client progress and communicated changes to healthcare professionals effectively.
- Assisted clients with mobility and rehabilitation exercises to promote physical health.
- Implemented safety protocols to ensure a secure environment for clients and caregivers.
- Trained new staff on best practices in home care services and client interaction techniques.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies for clients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
Home Healthcare Specialist
Self
01.2014 - Current
- Coordinated personalized care plans for clients to enhance daily living and ensure comfort.
- Monitored clients' health conditions, providing timely updates to family members and healthcare providers.
- Administered medications and managed treatment schedules, ensuring adherence to prescribed protocols.
- Trained new staff on best practices for patient care and safety regulations to improve service quality.
- Developed strong relationships with clients, fostering trust and open communication for better healthcare outcomes.
- Implemented feedback mechanisms to continuously refine care services based on client experiences and needs.
- Collaborated with multidisciplinary teams to address complex health issues and optimize client support strategies.
- Advocated for clients' rights and preferences within the healthcare system to promote individualized care solutions.
- Facilitated ongoing communication between patients, families, and healthcare providers to ensure seamless care coordination.
- Continually updated professional knowledge and skills through participation in relevant training programs and workshops.
- Educated patients and their families on health management strategies for improved quality of life.
- Collaborated closely with interdisciplinary healthcare teams to design comprehensive treatment plans based on individual needs.
- Supported patients'' mental well-being by offering companionship, emotional support, encouragement during difficult times.
- Maintained a safe, clean, and organized home environment for optimal patient care delivery.
- Improved patient outcomes by providing personalized and attentive home healthcare services.
Paramedic
Wake County EMS
07.2013 - 2019
- Delivered high-quality emergency medical care to diverse patient populations in pre-hospital settings.
- Operated advanced life support equipment and maintained readiness of emergency response vehicles.
- Collaborated with multidisciplinary teams to ensure effective patient handoff and continuity of care.
- Trained and mentored junior paramedics, enhancing team performance and operational efficiency.
- Conducted assessments to determine patient needs, developing tailored treatment plans accordingly.
- Maintained accurate documentation of patient interactions in compliance with regulatory standards.
- Participated in community outreach programs to educate the public on emergency preparedness and health awareness.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
Education
Home Health
Multiple Courses
Raleigh, NC08.2009
Paramedicine
Paramedic
Louisburg, NC03.2008
High School Diploma - Deploma
Wake Forest
Wake Forest, NC06.2006
BLS -
AHA
Raleigh, NC05.2025
Skills
- Patient care
- Compassionate caregiving
- Meal preparation
- Housekeeping
- Emotional support
- Patient transportation
- First aid and safety
- Housekeeping tasks
- Wound care
- Hospice care
- Progress documentation
- Recording vital signs
- Vital signs monitoring
- Client documentation
- Medication administration
- Dementia care
- Care plan management
- Behavioral management
- Care plan assessment
- Medical appointment coordination
- Patient advocacy
- Care plan adherence
- Case management
- Physical therapy assistance
- Nutrition monitoring
- Respite care
- Alzheimer's care
- Clinical quality program standards
- Behavior redirection
- Medication monitoring
- Verbal and written communication
- Relationship building
- End-of-life care
- Pain management
Timeline
Home Care Provider
Homeinstead
09.2025 - Current
Home Healthcare Specialist
Self
01.2014 - Current
Paramedic
Wake County EMS
07.2013 - 2019
BLS -
AHA
Home Health
Multiple Courses
Paramedicine
Paramedic
High School Diploma - Deploma
Wake Forest