Jennifer Hawley
Clayton
Summary
Versatile nursing professional with extensive clinical management and patient care experience. Expertise in wound assessment, medication administration, and staff training, emphasizing quality improvement initiatives. Proficient in facilitating communication among patients, families, and healthcare teams to ensure optimal service delivery.
Overview
22
22
years of professional experience
1
1
Certification
Work History
RN
Johnston Therapeutic Wound Center
Smithfield
10.2024 - Current
- Administered medications and monitored patient responses to ensure optimal treatment outcomes.
- Assessed patient wounds and developed individualized care plans to enhance healing outcomes.
- Collaborated with interdisciplinary teams to optimize overall patient care.
- Educated patients on wound care and preventive strategies, reducing risk of complications.
- Conducted follow-up visits to evaluate wound healing and adjust care plans accordingly.
- Trained new nurses on wound assessment and management protocols to ensure consistency.
- Documented patient progress in electronic health records for accurate tracking.
- Utilized advanced technologies to improve wound treatment outcomes.
RN Clinical Manager
Pruitt Home Health
Raleigh
03.2024 - 10.2024
- Developed and implemented training programs that enhanced staff caregiving skills, improving patient care quality.
- Established quality assurance measures that upheld high service standards, ensuring compliance and patient satisfaction.
- Facilitated effective communication between patients, families, and multidisciplinary teams to promote coordinated care.
- Supervised home health aides to ensure delivery of quality patient care.
- Utilized electronic health record systems for efficient patient information tracking.
- Coordinated scheduling based on individual patient needs and staff availability.
- Resolved staff conflicts using effective problem-solving techniques.
- Ensured compliance with local, state, and federal regulations regarding home health care services.
RN Clinical Director
Cary Medical Group
Cary
03.2023 - 03.2024
- Coordinated patient care with interdisciplinary teams, improving service delivery outcomes.
- Administered medications and monitored patient responses, ensuring safety and efficacy.
- Monitored vital signs, administered treatments, and facilitated referrals for specialty services.
- Implemented quality improvement initiatives, elevating care delivery standards.
- Educated patients on self-management strategies for chronic conditions, fostering greater independence.
- Trained new staff on best practices in ambulatory nursing and patient care protocols.
- Maintained accurate health records in electronic systems and documented patient progress.
- Provided emotional support to patients and families throughout treatment processes.
RN Administrator
Liberty Homecare and Hospice
Durham
03.2022 - 03.2023
- Facilitated recruitment, hiring, and training of new staff members, resulting in a more effective team.
- Conducted annual performance evaluations to assess employee effectiveness and identify targeted development needs.
- Monitored staff schedules to align with productivity targets, ensuring optimal coverage and resource allocation.
- Assisted with annual budgeting and generated monthly financial reports for management review.
- Participated in weekly meetings with clinical staff to discuss operational updates and improvements.
- Engaged in weekly growth meetings with sales team to strategize performance enhancements.
- Conducted in-service training sessions for all staff to improve skill sets and competencies.
Baylor Clinical Manager, RN
Wellcare Home Health
Raleigh
02.2019 - 02.2022
- Supervised nursing staff, ensuring adherence to performance standards and fostering a culture of quality care.
- Managed weekend staff of 12-15, optimizing clinician productivity through schedule assessments.
- Reviewed department performance and adjusted staffing to meet changing conditions.
- Trained new nurses on techniques, care standards, operational procedures, and safety protocols.
- Implemented and taught new policies and procedures to enhance operational efficiency.
- Held in-services to educate staff on new equipment usage and protocols.
- Conducted quarterly teleconference staff meetings to align team objectives and improve departmental cohesion.
- Advised caregivers and families on emotional and psychological care strategies to enhance patient support.
RN Manager/ Quality Assurance Manager
Kindred at Home
Raleigh
02.2012 - 02.2019
- Reviewed OASIS documentation and ICD-10 coding to ensure accurate utilization review and compliance with quality standards.
- Conducted regular audits and training to uphold quality assurance standards.
- Developed employee evaluation process that led to significant performance enhancements.
- Collaborated with patients, families, and physicians to design personalized care plans.
- Managed caseload of 20-25 patients, educating on disease processes and medications to enhance patient understanding and compliance.
- Instructed patients on smoking cessation, nutrition, and chronic illness management.
- Developed individualized nursing care plans based on thorough patient assessments to address specific health needs and improve outcomes.
- Ensured accurate completion of admission, transfer, and discharge forms for residents.
RN Staff Nurse
Wake Med
Raleigh
01.2011 - 01.2012
- Charged with overseeing comprehensive care for patients with serious illnesses.
- Developed individualized treatment plans, discussing medication options and self-management strategies to empower patient involvement in care.
- Analyzed patient responses to medications and therapies, adjusting care plans to optimize treatment outcomes.
- Coordinated nursing care by assigning staff, monitoring patient orders, and collaborating with ancillary departments to ensure comprehensive patient support.
- Provided patient status updates to nurses, ensuring all patient needs were addressed.
- Documented vitals and medical histories in charts, facilitating communication with physicians and nursing staff.
- Instructed patients and families on medical diagnoses and available treatment options.
- Participated in patient and family education, enhancing understanding of care processes.
Team Leader And Staff Nurse
Pain Management Center
Raleigh
09.2004 - 01.2010
- Led team of 10 nurses in pain management unit, ensuring comprehensive care for diverse patient needs.
- Developed and executed nursing care plans, ensuring quality of service.
- Conducted patient assessments and developed tailored treatment plans.
- Collaborated with registered nurses to enhance overall patient well-being.
- Oversaw nursing staff performance and coordinated scheduling to optimize unit operations.
- Managed unit schedule and assigned individual work tasks effectively.
- Reviewed department performance and adjusted coverage based on evolving conditions.
- Played key role in achieving department JCAHO accreditation through adherence to quality standards.
Education
Associate of Science - Nursing
Johnston Community College
Smithfield, NC05-2003
High School Diploma -
Garner Senior High School
Garner, NC01-1998
Skills
- Pain Management
- Skilled in windows
- Excel
- PowerPoint
- Management
- Nursing
- New technology
- Teaching
- Geriatrics
- Acute care
- Nurse Management
- Supervising
- Critical Care
- Healthcare Management
- Budgeting
- Computer management
- Discharge planning
- Documentation systems
- Patient monitoring
- Medication Administration
- Home health nursing
- Case management
- Care plans
- Home health
- Triage
- Case Management
- EMR Systems
- ICD 10 coding
- Medical terminology
- HIPAA
- Wound assessment
- Electronic health records
- Quality assurance
- Patient education
- Interdisciplinary collaboration
- Effective communication
- Team leadership
- Regulatory compliance
- Home health care
- Emergency care
- Licensed RN
- EMR / EHR
- Inpatient and outpatient care
Certification
- RN License
- BLS Certification
Accomplishments
- Daisy Award Nominee
Certifications
Working on my CCM certification
Timeline
RN
Johnston Therapeutic Wound Center
10.2024 - Current
RN Clinical Manager
Pruitt Home Health
03.2024 - 10.2024
RN Clinical Director
Cary Medical Group
03.2023 - 03.2024
RN Administrator
Liberty Homecare and Hospice
03.2022 - 03.2023
Baylor Clinical Manager, RN
Wellcare Home Health
02.2019 - 02.2022
RN Manager/ Quality Assurance Manager
Kindred at Home
02.2012 - 02.2019
RN Staff Nurse
Wake Med
01.2011 - 01.2012
Team Leader And Staff Nurse
Pain Management Center
09.2004 - 01.2010
Associate of Science - Nursing
Johnston Community College
High School Diploma -
Garner Senior High School