Jennifer Hatzel
Charlotte
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Server/Bartender
Happy Camper
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Bartender
Tjs Sports Bar
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
Manager
Starbucks
12.2023 - Current
- Assisted in recruiting and training new staff
- Stocked and restocked inventory when shipments were received
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained staff to deliver outstanding customer service
- Maintained a clean environment and also assisted on the floor to help drive thru times
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Hostess
Duckworth's Grill And Taphouse
10.2024 - 12.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Server
Buffalo Wild Wings
03.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Operations Manager
David's Bridal
06.2021 - 02.2023
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Shift Lead
Dutch Bros Coffee
12.2019 - 05.2021
- Initially hired as a Barista, and then promoted within 3 months to acting shift lead
- Manage 15-20 baristas in a fast pace environment while maintaining a safe and healthy work place
- This included health, safety, and wellness checks to comply with COVID-19 requirements
Bridal Stylist
Luv Bridal
03.2017 - 12.2019
- Made genuine connections with brides and bridal parties to help guide them in finding the dress of their dreams
- Proficient at defusing emotionally charged situations with delicacy, tact,!and empathy
- Verified appointments, consulted with the seamstress, developed and implemented a new inventory process to improve efficiency
- Consistently had a closing ratio in excess of 60%
- Received consistently high testimonials and endorsements (all 4 and 5 star reviews) from customers (available upon request)
Education
High School Diploma -
Fountain-Ft Carson High School
Colorado Springs05-2021
Skills
- Computer skills - Proficient in Microsoft Office, Teams
- Problem-solving
- Cool under pressure
- Excellent communication
- Strong work ethic
- Task prioritization
- Multitasking and organization
- Exceptional customer service
- Cash handling
- Professional appearance
Certification
- CPR Certification
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Hostess
Duckworth's Grill And Taphouse
10.2024 - 12.2024
Manager
Starbucks
12.2023 - Current
Server
Buffalo Wild Wings
03.2022 - 02.2023
Operations Manager
David's Bridal
06.2021 - 02.2023
Shift Lead
Dutch Bros Coffee
12.2019 - 05.2021
Bridal Stylist
Luv Bridal
03.2017 - 12.2019
- CPR Certification
- Food Handler Certification
Server/Bartender
Happy Camper
Server/Bartender
Tjs Sports Bar
High School Diploma -
Fountain-Ft Carson High School
Similar Profiles
Jacklynn JuopperiJacklynn Juopperi
Server, Food Runner, Busser at Happy CamperServer, Food Runner, Busser at Happy Camper
Kayli KanoonKayli Kanoon
Bartender at Happy CamperBartender at Happy Camper
Jacklynn JuopperiJacklynn Juopperi
Food Runner/Cashier at Happy CamperFood Runner/Cashier at Happy Camper