Jennifer Hartman
Concord,NC
Summary
Service-oriented professional with strong track record in administrative support, adept at streamlining operations and enhancing customer satisfaction. Known for effective team collaboration, problem-solving, and adaptability in dynamic environments. Expertise in managing schedules, coordinating service requests, and maintaining accurate records. Valued for reliability, organizational skills, and results-driven approach.
Overview
16
16
years of professional experience
Work History
Service Administrator
Lefler Electronics
01.2013 - Current
- Streamlined service administration processes to enhance operational efficiency and reduce response times.
- Coordinated communication between departments to ensure timely resolution of service requests.
- Developed and maintained service tracking systems for accurate documentation and reporting.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Invoiced all service tickets in a timely fashion
- Pitched in to answer phones at main switchboard with multiple lines.
Leasing Assistant
Ridgeview Apts
02.2010 - 02.2012
- Facilitated tenant inquiries and scheduled property tours to enhance prospective resident engagement.
- Assisted in preparing lease agreements and ensuring compliance with housing regulations.
- Maintained accurate records of rental applications and tenant communications for streamlined operations.
- Collaborated with maintenance staff to address tenant requests, ensuring timely resolutions.
Education
High School Diploma -
Mt Pleasant High
Mt Pleasant NC06.2002
Skills
- Service administration
- Process optimization
- Interdepartmental communication
- Service tracking systems
- Invoice processing
Timeline
Service Administrator
Lefler Electronics
01.2013 - Current
Leasing Assistant
Ridgeview Apts
02.2010 - 02.2012
High School Diploma -
Mt Pleasant High
NC Notary Public
NC State Notary 10/26/2025-10/26/2030