Jennifer Gallenstein
Garner
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Garner
05.2015 - Current
- Supervised daily pharmacy operations and workflow management.
- Trained new pharmacy technicians on procedures and best practices.
- Processed prescriptions accurately using pharmacy management software.
- Ensured compliance with state and federal pharmacy regulations.
- Maintained inventory control and ordered pharmaceutical supplies as needed.
- Monitored prescription dispensing for accuracy and safety protocols.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Ordered supplies and restocked shelves when necessary.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Ensured that all medications were stored properly, following safety protocols.
- Monitored staff productivity levels and provided guidance when needed.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Developed and maintained positive relationships with patients and healthcare providers.
- Coordinated workflow to ensure timely and accurate medication dispensing.
Team Lead
Target
Cary
11.1998 - 02.2015
- Led team in daily operations and ensured smooth workflow.
- Trained new employees on company policies and procedures.
- Coordinated schedules to optimize staff coverage during peak hours.
- Collaborated with management to improve store merchandising strategies.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
High School Diploma -
Apex High School
06-1996
Some College (No Degree) - Medical Billing And Coding
Wake Technical Community College
Raleigh, NCSkills
- Prescription management
- Attention to detail
- HIPAA
- Pharmacy operations management
- Pharmacy software
- Inventory control
- Customer relationship management
- Effective communication
Timeline
Lead Pharmacy Technician
CVS Pharmacy
05.2015 - Current
Team Lead
Target
11.1998 - 02.2015
High School Diploma -
Apex High School
Some College (No Degree) - Medical Billing And Coding
Wake Technical Community College