Jennifer Finan
Charlotte
Summary
Detail-oriented Medical Assistant with a solid foundation in patient care and prescription management. Expertise in telecommunications, documentation oversight, effective communication, and resolving prescription issues to improve patient satisfaction and care efficiency.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
RX fulfilment Coordinator
Teladoc Health
Remote
01.2024 - Current
- Processed prior authorizations for patients, expediting access to necessary medications.
- Facilitated prescription submissions for healthcare providers, improving documentation management and patient record accuracy.
- Collaborated with pharmacies and providers to troubleshoot prescription issues effectively.
- Resubmitted prescriptions to pharmacies on behalf of providers, improving efficiency.
- Resolved customer complaints promptly, ensuring compliance with company policies and enhancing customer satisfaction.
- Managed pharmacy change requests to maintain accuracy in patient records.
- Answered inbound calls and responded to emails while assisting the nursing team.
Registered Medical Assistant, PRN
Novant Gohealth Urgent Care
Charlotte
12.2023 - Current
- Conducted patient interviews to gather comprehensive health information.
- Obtained vital signs to evaluate patient health status.
- Administered injections and medications per healthcare provider orders.
- Administered immunizations, including flu shots, to enhance patient health.
- Performed physical exams to evaluate overall patient health.
- Conducted various tests, including Abbott testing, for accurate diagnosis.
- Executed phlebotomy procedures for laboratory analysis.
- Supported physicians during patient examinations to facilitate accurate assessments.
Customer Service Representative
OptumRx Mailing Pharmacy
Remote
09.2019 - 12.2023
- Managed over one hundred inbound calls each shift to assist customers.
- Assisted customers with prescription inquiries and medication information.
- Addressed customer complaints with empathy and clear communication to ensure resolution.
- Enhanced customer satisfaction by providing knowledgeable service and resolving issues effectively.
- Processed customer orders efficiently through electronic pharmacy systems.
- Worked with healthcare providers to clarify prescription details, ensuring accuracy and understanding.
- Completed payment transactions for prescriptions through mail service delivery.
- Maintained accurate patient records in compliance with privacy regulations.
Patient Care Coordinator
Atrium Health
Carlotte
03.2015 - 09.2019
- Coordinated patient appointments and optimized scheduling to enhance access to care.
- Guided patients through insurance options and billing inquiries to ensure understanding and support.
- Communicated with healthcare providers to streamline patient care processes.
- Fostered a welcoming environment for patients, families, and staff through exceptional customer service.
- Processed patient intake information and updated medical records prior to treatment.
- Assisted patients in understanding their care plans and healthcare options.
Medical Technician
Richmond University Hospital
Staten Island
02.2012 - 02.2015
- Operated and maintained medical laboratory equipment to ensure reliable test results.
- Collected and prepared patient samples for accurate laboratory analysis.
- Assisted in conducting diagnostic tests according to protocols, contributing to patient diagnosis.
- Cleaned and sterilized laboratory equipment to prevent cross-contamination.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Collaborated with healthcare teams to discuss patient care needs.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Education
Associate's in science -
Herzing University
12-2024
Skills
- Prescription management
- Electronic record systems
- Medical vocabulary proficiency
- Account reconciliation skills
- Task organization
- Telecommunications expertise
- Documentation oversight
- Multitasking capabilities
- Problem resolution skills
- Prior authorization expertise
- Laboratory techniques
Certification
Basic Life Support
Timeline
RX fulfilment Coordinator
Teladoc Health
01.2024 - Current
Registered Medical Assistant, PRN
Novant Gohealth Urgent Care
12.2023 - Current
Customer Service Representative
OptumRx Mailing Pharmacy
09.2019 - 12.2023
Patient Care Coordinator
Atrium Health
03.2015 - 09.2019
Medical Technician
Richmond University Hospital
02.2012 - 02.2015
Associate's in science -
Herzing University