Jennifer Estrada
Angier
Summary
Dynamic and results-oriented professional with a proven track record at Copart, excelling in customer service and staff training. Expert in conflict resolution and critical thinking, I significantly enhanced customer loyalty and team efficiency. Recognized for implementing innovative solutions that improved operational productivity and customer satisfaction.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Copart
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Great attention to detail and sense of urgency during my crucial role in the Team's success in the recent Historic Flash Flood in 2024, Hurricane Francine and Hurricane Helene Catastrophes. Ability to meet department expectations and stay on task.
- Strives to stay in compliance with all seller procedures and CFR procedures.
- Assisted with onboarding training for Southern Division and Team India, as well as assisted Canada yards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Chef/Kitchen Manger
County Seat Sports Grille
01.2017 - 07.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
- Reduced food waste significantly, introducing composting program and revising portion sizes.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Managed successful kitchen remodel, selecting equipment that increased productivity and met evolving needs.
- Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
- Disciplined and dedicated to meeting high-quality standards.
- Monitored food production to verify quality and consistency.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Education
No Degree - Office Professional
Central Carolina Community College
Lillington, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- De-escalation techniques
- Staff training
- Problem resolution
Timeline
Customer Service Representative
Copart
09.2021 - Current
Chef/Kitchen Manger
County Seat Sports Grille
01.2017 - 07.2021
No Degree - Office Professional
Central Carolina Community College
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