Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Eason

Wilmington

Summary

With multiple years in the service industry, I have a lot of knowledge on customer satisfaction, problem-solving, and customer negotiation and resolution. Being in a leadership position, I can work effectively with others to meet all goals and expectations to generate the best customer experience.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Apple Annie's Bake Shop
10.2023 - Current
  • Assisted customers with a variety of needs, helping them find product, place orders, and answer questions, especially in busy periods like weekends and the holidays
  • Monitored cash intake and deposit records, increasing accuracy, reducing discrepancies, and handled bank trips for any financial needs
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees, as well as managing the hiring and termination processes
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service Associate

Beach Bunny Ice Cream and Coffee
02.2023 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Operated cash registers and processed payments accurately.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.

Hostess/Table Busser

Havana's Restaurant
07.2022 - 09.2022
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests utilizing technology and seating memory
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including dishwashing, kitchen and to-go stations.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

Education

High School Diploma -

Eugene Ashley High School
Wilmington, NC
06-2025

Skills

  • Team leadership
  • Scheduling and planning
  • Recruiting and interviewing
  • Conflict resolution
  • Adaptability and flexibility
  • Reliability
  • Decision-making
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication

Timeline

Assistant Manager

Apple Annie's Bake Shop
10.2023 - Current

Customer Service Associate

Beach Bunny Ice Cream and Coffee
02.2023 - 08.2024

Hostess/Table Busser

Havana's Restaurant
07.2022 - 09.2022

High School Diploma -

Eugene Ashley High School

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Jennifer Eason