Jennifer Eason
Wilmington
Summary
With multiple years in the service industry, I have a lot of knowledge on customer satisfaction, problem-solving, and customer negotiation and resolution. Being in a leadership position, I can work effectively with others to meet all goals and expectations to generate the best customer experience.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Apple Annie's Bake Shop
10.2023 - Current
- Assisted customers with a variety of needs, helping them find product, place orders, and answer questions, especially in busy periods like weekends and the holidays
- Monitored cash intake and deposit records, increasing accuracy, reducing discrepancies, and handled bank trips for any financial needs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees, as well as managing the hiring and termination processes
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Customer Service Associate
Beach Bunny Ice Cream and Coffee
02.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Operated cash registers and processed payments accurately.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Hostess/Table Busser
Havana's Restaurant
07.2022 - 09.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests utilizing technology and seating memory
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including dishwashing, kitchen and to-go stations.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC06-2025
Skills
- Team leadership
- Scheduling and planning
- Recruiting and interviewing
- Conflict resolution
- Adaptability and flexibility
- Reliability
- Decision-making
- Problem-solving
- Multitasking and organization
- Verbal and written communication
Timeline
Assistant Manager
Apple Annie's Bake Shop
10.2023 - Current
Customer Service Associate
Beach Bunny Ice Cream and Coffee
02.2023 - 08.2024
Hostess/Table Busser
Havana's Restaurant
07.2022 - 09.2022
High School Diploma -
Eugene Ashley High School
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