Jennifer Delfino-Monje
Alpaca Peruvian Chicken
Garner
2
Languages
7
years of professional experience
Hands-on operations leader with a proven track record at Alpaca Peruvian Chicken, excelling in staff training and customer service management. Enhanced service efficiency and satisfaction through strategic inventory control and effective team supervision. Recognized for adaptability and attention to detail, driving revenue growth and fostering a positive work environment.
Work History
Area Manager of Operations
6 Months- Led daily operations to ensure compliance with health and safety standards.
- Implemented training programs for new employees, enhancing onboarding experience.
- Streamlined communication between management and team members to improve workflow.
- Conducted regular performance evaluations, providing feedback for employee development.
- Assisted in developing operational strategies to enhance customer satisfaction.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
Restaurant Manager
1 Year 4 Months- Monitored food quality and presentation, maintaining high culinary standards.
- Conducted regular performance evaluations, providing feedback for staff development and growth.
- Reconciled cash and credit card transactions to maintain accurate records.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained and motivated staff to deliver exceptional customer service experiences.
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
General Manager
5 Years 6 Months- Streamlined operations to enhance service efficiency and customer satisfaction.
- Set clear expectations and created positive working environment for employees.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed inventory control processes to minimize waste and optimize costs.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
High School Diploma
Skills
Staff supervision
Customer service
Attention to detail
Customer service management
Staff training/development
Interpersonal skills
Operations management
Scheduling
Inventory management
Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager of Operations
Alpaca Peruvian Chicken
02.2026 - CurrentRead More
Restaurant Manager
The Cheesecake Factory
10.2024 - 02.2026Read More
General Manager
Alpaca Peruvian Chicken
04.2019 - 10.2024Read More
Cary High School
High School Diploma
Read More