Jennifer Crawford
Charlotte
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
2005
2005
years of post-secondary education
Work History
Store Manager
Family Dollar
Charlotte
04.2025 - Current
- Managed daily store operations and ensured a smooth workflow.
- Oversaw inventory control and maintained stock levels for products.
- Trained new employees on store policies and customer service standards.
- Manage Money
- Check in vendors
- Make schedules
- Stocking
- Customer Service
- Operate Register
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
Education
OJCC
Cherokee , NcSkills
- Customer service
- Team leadership
- Outstanding communication skills
- Training and mentoring
- Operations management
- Leadership development
- Cash handling
- Inventory management
- Employee training
Timeline
Store Manager
Family Dollar
04.2025 - Current
OJCC