Jennifer Chandler

Daily Responsibilities Include:

• Assisting clients in applying for Adult Medicaid for the Aged, Blind, and Disabled
• Taking online, telephone, and face-to-face applications with clients, as well as working referrals from other department
• Explaining eligibility requirements and benefits to clients at application, requesting verifications and determining eligibility, sending appropriate notices, processing applications accurately and according to timeliness standards, documenting case changes, and remaining available to answer questions about ongoing benefits and recertification
• Staying knowledgeable, and providing information to clients, about program or policy changes that may affect eligibility.
• Keeping detailed communication records for clients and working/navigating cases in NC Fast
• Navigating and using Compass Pilot and Compass Appointments daily to manage documents and schedule appointments
• Tracking milestones in application processing to maintain timeliness standards using Excel workbook

Daily Responsibilities Include:

• Assisting clients in applying for Family and Children’s Medicaid
• Taking online, telephone, and face-to-face applications with clients, as well as working referrals from other departments
• Explaining eligibility requirements and benefits to clients at application, requesting verifications and determining eligibility, sending appropriate notices, processing applications accurately and according to timeliness standards, documenting case changes, and remaining available to answer questions about ongoing benefits and recertification
• Staying knowledgeable, and providing information to clients, about program or policy changes that may affect eligibility.
• Keeping detailed communication records for clients and working/navigating cases in NC Fast
• Navigating and using Compass Pilot daily to manage documents
• Tracking milestones in application processing to maintain timeliness standards using Excel workbook
• Performing case maintenance by doing yearly reviews to determine continued eligibility and reacting to changes reported by clients

Daily responsibilities included:

· Accompanying domestic violence survivors to court to explain the process and provide emotional support

· Building rapport with clients, lawyers, judges, law enforcement officers, and other county officials

· Conversing with lawyers about potential outcomes and limitations with the case, client cooperation, and additional information relevant to the case

· Maintaining detailed records of client contact information, court outcomes, and client communication

· Maintaining a database of resources within the community for various situations

· Completing court reminder calls and returning client phone calls to answer questions and provide information

· Making timely, accurate referrals for services in the community to help survivors recover from trauma and start over financially