JENNIFER CARRINGTON
Trinity
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Elevance Health
10.2022 - 04.2023
- Managed customer inquiries, resolved issues, and escalated complex cases to higher management
- Utilized CRM software to track customer interactions and maintain accurate records
- Collaborated with cross-functional teams to improve product knowledge and customer experience
- Participated in ongoing training and development programs to enhance customer care skills
- Adapted communication style to meet diverse customer needs and preferences
Customer Service Representative
Whitewood Industries
10.2020 - 08.2022
- Managed a high volume of customer inquiries via phone, email, and chat
- Resolved customer complaints and issues in a professional and timely manner
- Utilized CRM software to track customer interactions and maintain accurate records
- Provided product recommendations and information to customers based on their needs
- Demonstrated strong communication skills in handling customer inquiries
- Collaborated with team members to ensure seamless customer service experience
Waitress
East Coast Wings & Grill
01.2018 - 03.2020
- Managed a high-volume restaurant section with speed and efficiency
- Provided excellent customer service by taking accurate orders and delivering food promptly
- Worked collaboratively with kitchen staff to ensure orders were prepared
- Demonstrated strong communication skills with customers and coworkers
- Maintained a clean and organized work environment
- Managed cash transactions accurately and efficiently
Substitute Teacher
Southwest Elementary School
01.2018 - 03.2020
- Tutored students in various subjects, such as English and Mathematics
- Conducted one-on-one instruction in all subjects for absent staff members
- Created detailed and differentiated lesson plans aligned with course syllabus
- Implemented a new curriculum and lesson plans daily for [x] hours
- Provided academic support and guidance to students
- Collaborated with other teachers to ensure continuity in student learning
Education
Associate of Applied Science -
Davidson County Community College
Skills
- Problem-solving
- Active listening
- Data entry
- Time management
- Customer service
- Computer literacy
- Communication skills
Languages
English
Timeline
Customer Care Representative
Elevance Health
10.2022 - 04.2023
Customer Service Representative
Whitewood Industries
10.2020 - 08.2022
Waitress
East Coast Wings & Grill
01.2018 - 03.2020
Substitute Teacher
Southwest Elementary School
01.2018 - 03.2020
Associate of Applied Science -
Davidson County Community College
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