Jennifer Brown
Lexington
Summary
Accomplished General Manager at Carolina QSC, adept in operations management and leadership, significantly enhancing team performance and sales profitability. Excelled in inventory control and staff development, fostering strong relationships and achieving a notable increase in employee satisfaction. Demonstrates exceptional problem-solving and team-building skills, ensuring long-term success and loyalty.
Overview
2025
2025
years of professional experience
Work History
General Manager
Carolina QSC
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Carolina QSC
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Department Manager
Carolina QSC
02.2021 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
Assistant Manager
Biscuitville
02.2012 - 02.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
DEB Foods
04.2006 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Emergency Medical Science - Paramedic
Davidson County Community College
Lexington, NCAccounting
North Carolina State University
Raleigh, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff training/development
- Inventory control
- Employee scheduling
- P&L management
Timeline
Department Manager
Carolina QSC
02.2021 - Current
Assistant Manager
Biscuitville
02.2012 - 02.2014
Assistant Manager
DEB Foods
04.2006 - 02.2012
General Manager
Carolina QSC
Assistant Manager
Carolina QSC
Emergency Medical Science - Paramedic
Davidson County Community College
Accounting
North Carolina State University
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