Jennifer Bello Salazar
Concord
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist/ translator
Salisbury Pediatrics Associates
Salisbury
04.2024 - Current
- Managed a high volume of phone calls, efficiently addressing inquiries and scheduling appointments
- Responded promptly to guest complaints or concerns, resolving issues effectively to ensure customer satisfaction
- Managed front desk operations, including patient check-in, appointment scheduling, and insurance verification
- Responded to phone inquiries from patients regarding appointments, prescriptions refills, test results in a professional manner
- Assisted in the collection of co-pays and outstanding balances at the time of service using electronic payment systems
- Supported efficient workflow by prioritizing tasks effectively while maintaining attention to detail in a fast-paced environment
- Managed patient flow by coordinating appointment schedules and optimizing utilization of available resources
- Assisted in managing physician's schedule by efficiently scheduling patient appointments based on urgency and availability
- Provided accurate and efficient interpretation services between English and Spanish languages in various settings
- Interpreted for clients during medical appointments, business meetings, conferences, and other events
Cashier/Customer Service
Shoe Carnival Inc.
Salisbury
08.2022 - 12.2023
- Ask customers open-ended questions
- Promoting a fun and exciting shoe shopping experience
- Communicate customer loyalty/rewards programs and promotions
- Use a cash register and basic inventory equipment
- Greet customers and be friendly at all times
- Straightened shoe shelves to maintain a clean store for customers to shop
- Perform as cashier at point of sale
- Developed different techniques on how to deal with difficult customer
- Make sure that when customers leave store, remember smile and manners
- Operated and balanced a cash register
Manager in Training (MIT)
Journeys
Concord
03.2021 - 07.2022
- Ask customers open-ended questions
- Answering the phone and answering customer questions and complaints
- Training and staffing
- Setting up interviews
- Interviewing people
- Provide feedback, coaching, and accountability to all employees
- Enforcing company policies and practices
- Ensuring the store and employees were meeting company standards
- Making the weekly schedule
- Resolve customer issues effectively
- Complete bank deposits
- Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
- Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
- Trained new team members on proper stocking procedures, safety protocols, and efficient use of equipment
Education
High school diploma -
North Rowan High School
Spencer, NCSkills
- Teamwork
- Front desk
- Time management
- Computer skills
- Microsoft Word
- Sales management
- Medical billing
- Medical terminology
- Phone etiquette
- Payroll
- Administrative experience
- Bilingual
- Organizational skills
- QuickBooks
- Microsoft Outlook
- Leadership
- Retail sales
- Phone triage
- Cash Handling
- Medical records
- Medical office experience
- Customer communication
- Teaching
- Communication skills
- HIPAA
- Microsoft Office
- Sales
- Assistant Manager Experience
- Interviewing
- Basic math
- Cash register
- Microsoft Excel
- Customer service
- Retail math
- Primary care
- Patient interaction
- Multi-line phone systems
- Management
- Typing
- Customer relationship building
Certification
- Certified Notary Public, 08/01/22, 08/01/27
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Timeline
Front Desk Receptionist/ translator
Salisbury Pediatrics Associates
04.2024 - Current
Cashier/Customer Service
Shoe Carnival Inc.
08.2022 - 12.2023
Manager in Training (MIT)
Journeys
03.2021 - 07.2022
High school diploma -
North Rowan High School