Jennifer A. Harris
Greensboro
Summary
Dynamic Inpatient Care Management Supervisor with expertise in clinical quality improvement and budget oversight. Proven track record in enhancing patient care through evidence-based practices and fostering a culture of continuous learning. Strong leadership and communication skills have successfully guided teams to achieve high standards of performance and employee engagement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Inpatient Care Supervisor
Cone Healthcare
Greensboro, NC
07.2025 - Current
- Oversee daily operations, ensuring adherence to safety and quality standards.
- Mentore team members, enhancing skills and improving overall performance.
- Streamline workflow processes, increasing efficiency across multiple departments.
- Implemented training programs, fostering a culture of continuous improvement.
- Coordinate shift schedules, optimizing staff allocation for peak productivity.
- Resolve operational issues promptly, minimizing disruptions to service delivery.
- Conducte performance evaluations, providing constructive feedback and guidance.
- Develope standard operating procedures, standardizing best practices across teams.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhances communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborates with other departments to achieve organizational goals, fostering teamwork across various functions.
Clinical Director
Pyramid Heath Care
Radford, VA
08.2023 - 07.2025
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Analyzed data on clinical outcomes to identify trends in patient populations, informing decisions on targeted interventions or program adjustments as needed.
- Recruited hired, and trained high-quality clinicians who contributed positively to the clinic''s mission and vision.
LCSW-Emergency Department
St. Louis Children's Hospital
St Louis, MO
03.2022 - 08.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
LCSW School Social Worker
Special School District Of St. Louis County
St Louis, MO
08.2008 - 08.2023
- Created engaging workshops on topics such as stress management, conflict resolution, and mindfulness for both students and staff members.
- Promoted a positive school climate, reducing incidents of bullying and increasing overall feelings of safety among the student population.
- Contributed to the development of school-wide policies and procedures related to mental health, including crisis response plans and protocols.
- Led professional development sessions for educators on understanding the impact of trauma on learning and how to incorporate trauma-sensitive practices into their classrooms.
- Conducted psychoeducational assessments to identify areas of strength and weakness for students struggling academically.
- Participated in multidisciplinary teams focused on developing comprehensive support plans for students with complex needs.
- Enhanced student wellbeing by developing and implementing comprehensive therapy programs tailored to individual needs.
- Implemented evidence-based therapeutic strategies for improving student mental health outcomes, including cognitive-behavioral therapy and trauma-informed care techniques.
- Supported families navigating special education processes by providing guidance on available resources, rights, and responsibilities.
- Facilitated social skills groups to help students develop positive peer relationships, improve communication, and increase self-esteem.
- Established strong rapport with diverse student populations through empathetic listening, cultural sensitivity, and genuine concern for their wellbeing.
- Utilized formal and established testing protocols to evaluate educational, emotional and behavioral needs of students.
- Developed a proactive approach to identifying at-risk students by collaborating with school staff and monitoring academic progress regularly.
House Parent Supervisor
Our Little Haven
St Louis, MO
10.1995 - 01.2004
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
- Reviewed clinical documentation to asses standards and quality of care.
- Provided emergency response during shifts and when on-call.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Master of Arts - Social Work
University of Missouri, St. Louis
St Louis, MO01-2007
Bachelor of Arts - Social Worl
University of Missouri, St. Louis
St Louis, MO01-2006
Skills
- Budget oversight
- Clinical quality improvement
- Employee performance evaluations
- Direct patient care
- Clinical leadership
- Clinical education
- Treatment service implementation
Certification
- Licensed Clinical Social Worker (LCSW)
- State of Virginia Issued July 2023
- State of Missouri issued March 2020
- NASW-VA Clinical Supervisor Certificate 2023
Timeline
Inpatient Care Supervisor
Cone Healthcare
07.2025 - Current
Clinical Director
Pyramid Heath Care
08.2023 - 07.2025
LCSW-Emergency Department
St. Louis Children's Hospital
03.2022 - 08.2023
LCSW School Social Worker
Special School District Of St. Louis County
08.2008 - 08.2023
House Parent Supervisor
Our Little Haven
10.1995 - 01.2004
Bachelor of Arts - Social Worl
University of Missouri, St. Louis
Master of Arts - Social Work
University of Missouri, St. Louis