JENNIFER ABELS
Charlotte
Summary
Banking professional with leadership experience in financial center operations, relationship management, sales, and complex client banking support. Currently serving as a Financial Center Assistant Manager at Bank of America with experience in financial wellness conversations, escalations, trust-related servicing, and team development. Strong communicator with a client-first approach, focused on relationship growth and delivering exceptional banking solutions.
Overview
9
9
years of professional experience
Work History
Financial Center Assistant Manager
Bank of America
Charlotte, NC
01.2024 - Current
- Support management of daily financial center operations and client relationships.
- Handle escalations, complex banking needs, and sensitive client matters.
- Assist with financial wellness, trust-related servicing, staffing, and cash operations.
- Coach team members and support financial center growth.
Relationship Banker
Bank of America
Charlotte, NC
01.2022 - 01.2024
- Advised clients on banking solutions, financial priorities, and account servicing.
- Built strong client relationships through personalized financial support.
- Assisted with operational and leadership support responsibilities.
Accounts Coordinator / Customer Service Representative
Split Second Sound Entertainment
Charlotte, NC
01.2019 - 01.2022
- Managed contracts, financial tracking, and client communications.
- Oversaw up to 800 accounts/contracts while maintaining organization and service quality.
Foreign Language Teacher
Saint Gabriel’s College
Bangkok, Thailand
01.2017 - 01.2019
- Taught English as a second language to students ages 6–18.
Education
Bachelor of Arts - Elementary Education
University of South Carolina
Columbia, SCSkills
- Private Client Relations
- Banking Operations
- Sales Growth
- Leadership & Coaching
- Client Escalation Resolution
- Financial Wellness
- Trust & Fiduciary Support
- Cash Management
- Relationship Building
- Administrative Oversight
Languages
French
Native or Bilingual
Spanish
Full Professional
Timeline
Financial Center Assistant Manager
Bank of America
01.2024 - Current
Relationship Banker
Bank of America
01.2022 - 01.2024
Accounts Coordinator / Customer Service Representative
Split Second Sound Entertainment
01.2019 - 01.2022
Foreign Language Teacher
Saint Gabriel’s College
01.2017 - 01.2019
Bachelor of Arts - Elementary Education
University of South Carolina