JENNIE WOTRING
RALEIGH
Summary
Results-driven professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning foster an environment of growth and collaboration. Prepared to leverage these strengths to achieve impactful results in a dynamic workplace.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Experience Evaluator
INDEPENDENT CONTRACTOR
Raleigh, NC
02.2019 - Current
- Assessing and report customer experience for variety of businesses in retail, banking and hospitality fields
- Helping clients determine links between creating memorable customer experiences and driving loyalty, advocacy, retention and future sales
Client Service Representative/Key Holder
Banfield Animal Hospital
Raleigh, NC
09.2024 - 09.2025
- Assisted large volume of clients daily with positive attitude and emphasis on customer satisfaction.
- Upheld meticulous record-keeping with diligent attention to client information updates.
- Employed active listening skills to discern customer needs and deliver suitable solutions for their pets.
- Educated new personnel on company operations policies and services.
- Engaged with customers regarding resolved issues to uphold high standards of customer service.
- Sanitized and polished floor, cleaned windows and fixtures after closing to maintain organized and tidy store.
- Optimized opening and closing procedures along with end-of-day reporting as integral member of store staff.
Director of Dealership Business Development Operations
SOKAL MEDIA GROUP
Raleigh, NC
05.2015 - 01.2019
- Worked with agency automotive clients to perform initial client assessment and analysis to determine areas of sales opportunities based on a 12% Internet, and 50% Phone sales close rate
- Guided dealership management through the importance of processes, metrics, customer experience, marketing, store culture, technology, and staff training in their business
- Comminuted with Brand Manufacturer’s, Dealership Owners, Partner’s, General Manager’s, Sales Manager’s and Business Development Manager’s to brainstorm, discuss strategy and streamline current dealership sales processes
- Assisted in recruiting dealership employees through the avenues of job fairs, phone screens, and initial on-site interviews
Business Development Manager
FRED ANDERSON TOYOTA
Raleigh, NC
01.2013 - 04.2015
- Ensured customer internet, phone, text inquiries were handled professionally and efficiently in a timely manner
- Completed and submitted monthly and year sales reports for the department
- Created reports and presentations detailing business development activities
- Collaborated with company departments, and brand manufacturers to develop strategies to capitalize on emerging customer and market trends
- Supervised team of 20 Internet/Phone Sales Representatives in communication with potential and current customers via telephone, email, text, and video to set appointments for showroom traffic
Business Development Representative
FRED ANDERSON TOYOTA
Raleigh, NC
01.2012 - 01.2013
Internet Sales/Fleet Sales Assistant
FRED ANDERSON TOYOTA
Raleigh, NC
01.2010 - 01.2012
Front of Dealership Representation
FRED ANDERSON TOYOTA
Raleigh, NC
01.2007 - 01.2010
Education
Certificate of Course Completion - Career Success Strategies
Wake Tech Community College
Raleigh, NC01-2024
Bachelor of Science - Accounting
North Carolina State University
Raleigh, NCCertificate of Course Completion - Post Licensing 302: Contracts and Closing
Pan School of Real Estate
Raleigh, NC10-2019
Certificate of Pre-Licensing Course Completion - undefined
Go School of Real Estate
Cary, NC09-2019
Skills
- Client Assessment and Analysis
- Technology Management
- Team Leadership
- Market Trend Analysis
- Process Implementation
- Recruiting and Hiring
- Staff Training and Development
- Strong Communication Skills
- Data Analysis
- CRM Utilization
Certification
North Carolina Real Estate Broker, 2019-09-01
Timeline
Client Service Representative/Key Holder
Banfield Animal Hospital
09.2024 - 09.2025
Customer Experience Evaluator
INDEPENDENT CONTRACTOR
02.2019 - Current
Director of Dealership Business Development Operations
SOKAL MEDIA GROUP
05.2015 - 01.2019
Business Development Manager
FRED ANDERSON TOYOTA
01.2013 - 04.2015
Business Development Representative
FRED ANDERSON TOYOTA
01.2012 - 01.2013
Internet Sales/Fleet Sales Assistant
FRED ANDERSON TOYOTA
01.2010 - 01.2012
Front of Dealership Representation
FRED ANDERSON TOYOTA
01.2007 - 01.2010
Bachelor of Science - Accounting
North Carolina State University
Certificate of Course Completion - Post Licensing 302: Contracts and Closing
Pan School of Real Estate
Certificate of Pre-Licensing Course Completion - undefined
Go School of Real Estate
Certificate of Course Completion - Career Success Strategies
Wake Tech Community College