JENNIE WOTRING
RALEIGH
Summary
Results-driven professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning foster an environment of growth and collaboration. Prepared to leverage these strengths to achieve impactful results in a dynamic workplace.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Experience Evaluator
INDEPENDENT CONTRACTOR
02.2019 - Current
- Assessing and report customer experience for variety of businesses in retail, banking and hospitality fields
- Helping clients determine links between creating memorable customer experiences and driving loyalty, advocacy, retention and future sales
Client Service Representative/Key Holder
Banfield Animal Hospital
09.2024 - 09.2025
- Assisted large volume of clients daily with positive attitude and emphasis on customer satisfaction.
- Upheld meticulous record-keeping with diligent attention to client information updates.
- Employed active listening skills to discern customer needs and deliver suitable solutions for their pets.
- Educated new personnel on company operations policies and services.
- Engaged with customers regarding resolved issues to uphold high standards of customer service.
- Sanitized and polished floor, cleaned windows and fixtures after closing to maintain organized and tidy store.
- Optimized opening and closing procedures along with end-of-day reporting as integral member of store staff.
Director of Dealership Business Development Operations
SOKAL MEDIA GROUP
05.2015 - 01.2019
- Worked with agency automotive clients to perform initial client assessment and analysis to determine areas of sales opportunities based on a 12% Internet, and 50% Phone sales close rate
- Guided dealership management through the importance of processes, metrics, customer experience, marketing, store culture, technology, and staff training in their business
- Comminuted with Brand Manufacturer’s, Dealership Owners, Partner’s, General Manager’s, Sales Manager’s and Business Development Manager’s to brainstorm, discuss strategy and streamline current dealership sales processes
- Assisted in recruiting dealership employees through the avenues of job fairs, phone screens, and initial on-site interviews
Business Development Manager
FRED ANDERSON TOYOTA
01.2013 - 04.2015
- Ensured customer internet, phone, text inquiries were handled professionally and efficiently in a timely manner
- Completed and submitted monthly and year sales reports for the department
- Created reports and presentations detailing business development activities
- Collaborated with company departments, and brand manufacturers to develop strategies to capitalize on emerging customer and market trends
- Supervised team of 20 Internet/Phone Sales Representatives in communication with potential and current customers via telephone, email, text, and video to set appointments for showroom traffic
Business Development Representative
FRED ANDERSON TOYOTA
01.2012 - 01.2013
Internet Sales/Fleet Sales Assistant
FRED ANDERSON TOYOTA
01.2010 - 01.2012
Front of Dealership Representation
FRED ANDERSON TOYOTA
01.2007 - 01.2010
Education
Certificate of Course Completion - Career Success Strategies
Wake Tech Community College
Raleigh, NC01-2024
Bachelor of Science - Accounting
North Carolina State University
Raleigh, NCCertificate of Course Completion - Post Licensing 302: Contracts and Closing
Pan School of Real Estate
Raleigh, NC10-2019
Certificate of Pre-Licensing Course Completion - undefined
Go School of Real Estate
Cary, NC09-2019
Skills
- Client Assessment and Analysis
- Technology Management
- Team Leadership
- Market Trend Analysis
- Process Implementation
- Recruiting and Hiring
- Staff Training and Development
- Strong Communication Skills
- Data Analysis
- CRM Utilization
Certification
North Carolina Real Estate Broker, 2019-09-01
Timeline
Client Service Representative/Key Holder
Banfield Animal Hospital
09.2024 - 09.2025
Customer Experience Evaluator
INDEPENDENT CONTRACTOR
02.2019 - Current
Director of Dealership Business Development Operations
SOKAL MEDIA GROUP
05.2015 - 01.2019
Business Development Manager
FRED ANDERSON TOYOTA
01.2013 - 04.2015
Business Development Representative
FRED ANDERSON TOYOTA
01.2012 - 01.2013
Internet Sales/Fleet Sales Assistant
FRED ANDERSON TOYOTA
01.2010 - 01.2012
Front of Dealership Representation
FRED ANDERSON TOYOTA
01.2007 - 01.2010
Bachelor of Science - Accounting
North Carolina State University
Certificate of Course Completion - Post Licensing 302: Contracts and Closing
Pan School of Real Estate
Certificate of Pre-Licensing Course Completion - undefined
Go School of Real Estate
Certificate of Course Completion - Career Success Strategies
Wake Tech Community College