Jenna Shelley
Indian Trail
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Hairstylist/Customer Service Manager
Fantastic Sams Cut & Color
03.2020 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with other team members to address complex customer issues and drive solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of client interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Sally's Beauty Supply
08.2018 - 02.2020
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Cosmetology License - Cosmetology
Stanly Community College
Albemarle, NC11-2019
Skills
- Customer relations
- Scheduling
- Customer education
- Store maintenance
- Conflict mediation
- POS systems expert
Timeline
Hairstylist/Customer Service Manager
Fantastic Sams Cut & Color
03.2020 - Current
Sales Associate
Sally's Beauty Supply
08.2018 - 02.2020
Cosmetology License - Cosmetology
Stanly Community College
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