Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Hill

Hubert

Summary

A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Ohio University
02.2023 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Market Human Resources Business Director

Shoe Sensation
01.2017 - 07.2019
  • Increased employee engagement and satisfaction levels through targeted initiatives such as professional development programs, recognition schemes, and flexible work arrangements.
  • Strengthened customer loyalty through exceptional service delivery standards, addressing concerns promptly with tailored solutions that exceeded expectations.
  • Developed high-performing teams with targeted recruitment strategies, customized training programs, and ongoing mentorship.
  • Boosted sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.

Branch Manager & Residential Mortgage Lender

The Citizens Bank of Logan
11.2015 - 01.2017
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Store Manager

Gymboree Corp
07.2012 - 07.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Co-Store Manager

Bath & Body Works
03.2011 - 07.2013
  • Championed employee development initiatives such as ongoing training sessions or workshops to continually enhance staff skills.
  • Implemented loss prevention measures to minimize shrinkage rates and protect company assets.
  • Adapted quickly to evolving market conditions or shifts in business priorities to continuously meet store objectives.

Education

Associate of Applied Science - Social Services

Hocking College
Nelsonville, OH
06-2012

Skills

  • Growth mindset
  • Parent-teacher communication
  • Student relations
  • Flexibility and adaptability
  • Emotional intelligence

Timeline

Administrative Assistant

Ohio University
02.2023 - 08.2023

Market Human Resources Business Director

Shoe Sensation
01.2017 - 07.2019

Branch Manager & Residential Mortgage Lender

The Citizens Bank of Logan
11.2015 - 01.2017

Store Manager

Gymboree Corp
07.2012 - 07.2013

Co-Store Manager

Bath & Body Works
03.2011 - 07.2013

Associate of Applied Science - Social Services

Hocking College

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Jenna Hill