Jenna Fahey

Provided exceptional customer service to over 60 guests each night.

Upheld menu knowledge to accommodate dietary restrictions and preferences

• Budget, plan, and execute events for guests and the restaurant
• Ensure FOH and BOH communication to facilitate proper restaurant service

• Coordinate BOH and FOH operations to ensure smooth restaurant service
• Learn different aspects of restaurant service to build knowledge about the hospitality industry

• Build management knowledge to develop leadership skills

• Collaborated with hotel staff to enhance guest experiences

• Developed menu knowledge and decision making to ensure guest satisfaction

• Respond to guests’ issues and complaints in a friendly, timely manner

• Coordinate students studying abroad
• Organize events to bring Endicott students together abroad

• Provide notes and study materials for those who need them

• Manage online, phone and in-person room reservations
• Checked hotel guests in and out of their rooms

• Marketed the events to potential clients at a bridal expo
• Gained experience in planning and executing successful events

• Learned valuable service and management skills in a classroom style restaurant
• Prepared and presented fine dining cuisine

• Assisted the Food and Beverage Manager in catering events
• Prepped table décor and settings, served food and bussed tables