Jenessa Appiah
Charlotte
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. I'm Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in a new role !
Overview
4
4
years of professional experience
Work History
Team Member
Bojangles' Famous Chicken 'n Biscuits
07.2022 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Cashier
Harris Teeter
06.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
TJX Companies HomeGoods
03.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Nursing
Winston-Salem State University
Winston-Salem, NC05-2026
Skills
- Customer service
- Customer assistance
- Problem-solving skills
- Positive attitude
- Teamwork and collaboration
- Patience and empathy
- Listening skills
- Excellent people skills
- Clear communication
- Following instructions
Languages
English
Native or Bilingual
twi
Native or Bilingual
Timeline
Team Member
Bojangles' Famous Chicken 'n Biscuits
07.2022 - 01.2025
Cashier
Harris Teeter
06.2021 - 07.2022
Sales Associate
TJX Companies HomeGoods
03.2021 - 06.2021
Bachelor of Science - Nursing
Winston-Salem State University
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