Jencie Roquemore
Greensboro
Summary
Dynamic professional with extensive experience at Guilford County Sheriff's Office, excelling in crisis management and behavioral observation. Proven ability to enhance operational efficiency and foster team collaboration. Proficient in SAP and Microsoft Office 365, demonstrating strong analytical skills and attention to detail to drive results and ensure safety.
Overview
10
10
years of professional experience
Work History
Detention Officer
Guilford County Sheriff's Office
High Point
01.2024 - Current
- Enforced facility rules and regulations to maintain a secure environment.
- Managed intake procedures, processing new detainees efficiently and accurately.
- Conducted regular security checks to ensure safety of inmates and staff.
- Responded to emergencies, applying crisis intervention techniques as necessary.
- Documented incidents and maintained accurate records of inmate behavior.
- Executed searches of cells for contraband items, including drugs and weapons.
- Monitored inmate behavior to ensure compliance with facility regulations.
- Escorted inmates safely between areas of detention center.
Supervisor III
Deployed Services
Greensboro
08.2023 - 12.2023
- Oversaw shipping and receiving processes to enhance operational efficiency.
- Supervised daily warehouse operations, ensuring strict adherence to safety protocols.
- Trained and mentored new staff on proper warehouse procedures and equipment usage.
- Organized workflow to optimize space utilization and improve productivity.
- Implemented best practices for inventory management and loss prevention.
- Resolved issues arising during daily operations promptly and effectively.
Customer Service Representative
Bekaert Deslee
Winston-Salem
03.2023 - 06.2023
- Processed transactions accurately through SAP system to maintain financial integrity.
- Resolved customer complaints to foster satisfaction and loyalty.
- Collaborated with team members to elevate shopping experience for customers.
- Monitored stock levels and communicated replenishment needs to management.
- Calculated pricing, applied discounts, and collected payments efficiently.
- Verified funds from registers, addressing discrepancies in transactions.
Temporary Employee
Partners Personel
Kernersville
05.2022 - 03.2023
- Completed assignments as contracted employee until full-time hiring occurred.
- Contributed innovative ideas and solutions to improve team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues swiftly and effectively.
Assistant Manager
McDonald's
Burlington
11.2021 - 12.2021
- Oversaw all restaurant operations, ensuring compliance with OSHA standards and health regulations.
- Maintained proper cash flow and executed monthly inventory assessments for effective resource management.
- Supervised team operations to deliver efficient service during peak hours while maintaining speed goals.
- Trained new employees on company policies and customer service excellence standards.
- Assisted in staff scheduling to optimize workforce utilization and operational efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Managed supply orders to maintain optimal inventory levels and meet restaurant needs.
- Led daily operations, including shift scheduling and task assignments for team members.
Scrap/Indirect Crib Assistant
Zf Friedrichshafen ag
Fenton
06.2019 - 02.2021
- Managed plant-wide scrap, analyzing data to minimize and report abnormal activity.
- Oversaw crib inventory management, including stocking, receiving, and returning materials.
- Processed accounts payable and receivable transactions accurately and efficiently.
- Facilitated interdepartmental communication to enhance processes and information flow.
- Supported inventory management by tracking supplies and placing orders as needed.
- Conducted research for reports and presentations, ensuring data accuracy.
- Archived confidential materials according to established procedures while maintaining discretion.
- Ensured operational readiness of office equipment through regular maintenance and supply management.
- Ensured accuracy within the Bill of Materials.
Temporary Employee
Kelly services
Flint
03.2019 - 06.2019
- Maintained assembly lines for efficient production processes.
Ensured torque tools operated accurately to meet quality standards.
Oversaw clean lab activities to ensure compliance with safety protocols.
Performed cutting and washing tasks in lab environments effectively.
Operated CNC machines for high-precision fabrication.
Cashier/Safety Captin
Speedway
Flint
01.2018 - 03.2019
- Efficiently maintained accurate cash drawer and conducted daily financial reconciliations.
- Operated point-of-sale systems to ensure seamless transaction flow.
- Restocked and organized merchandise to enhance visual store presentation.
- Collaborated with team to sustain a clean, safe environment.
- Implemented promotions to boost sales and elevate customer experience.
- Trained new team members on register operations, stock procedures, and customer service protocols.
- Assisted customers with purchases and facilitated rewards program sign-ups.
Assistant Manager
Kentucky Fried Chicken, KFC
Lake Orion
03.2017 - 04.2018
- Oversaw total operations and monitored weekly profit and loss results.
- Trained staff and completed onboarding for new hires to enhance team performance.
- Supervised team operations during peak hours to ensure efficient service delivery.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
- Assisted in scheduling staff shifts to optimize workforce management effectively.
- Conducted performance evaluations to guide team members' professional development.
- Monitored employee attendance, timekeeping, and payroll information accurately.
- Collaborated with management in developing strategic plans to achieve business objectives.
General Manager
SUBWAY®Restaurants
Flint
12.2015 - 01.2017
- Conducted regular inspections to maintain cleanliness and food safety standards.
- Tracked monthly sales for effective business development planning.
- Delivered exceptional client experiences by leading associates and managers.
- Managed daily operations, including budgeting, staffing, scheduling, inventory control, and customer service.
- Collaborated with vendors to ensure timely supply and ingredient deliveries.
- Trained employees on duties, policies, and procedures to enhance performance.
- Administered employee discipline through verbal and written warnings.
- Developed team-building activities to foster healthy collaboration among departments.
Education
Bachelor of Arts - Criminal Justice, Homeland Security & Emergency Mgmt
Strayer University (Online)
Washington, D.C.06.2028
High School Diploma -
Flint Southwestern Academy
Flint, MI06-2011
Skills
- Microsoft Office 365
- Critical thinking
- Analytical skills
- QAD Putty and Portal
- SAP proficiency
- Document control
- Heavy lifting equipment operation
- Group presentation experience
- Communication skills
- Mental health awareness
- First aid administration
- Behavioral observation
- De-escalation techniques
- Crisis management
- Attention to detail
- Ethical conduct
Accomplishments
• Board Member and Director of Social Media at The Spirit Without Measure Church
• President’s List at Strayer University Online (2023-2024)
• Administrative Assistant and Board Member of Kentakee Bike Club, Flint
• Insurance License of NC (Life and Health, 2022)
• First Aid/AED Certification (2024)
• Most Fit Female Award in DOCC (2024)
• President’s List at Strayer University Online (2023-2024)
• Administrative Assistant and Board Member of Kentakee Bike Club, Flint
• Insurance License of NC (Life and Health, 2022)
• First Aid/AED Certification (2024)
• Most Fit Female Award in DOCC (2024)
Timeline
Detention Officer
Guilford County Sheriff's Office
01.2024 - Current
Supervisor III
Deployed Services
08.2023 - 12.2023
Customer Service Representative
Bekaert Deslee
03.2023 - 06.2023
Temporary Employee
Partners Personel
05.2022 - 03.2023
Assistant Manager
McDonald's
11.2021 - 12.2021
Scrap/Indirect Crib Assistant
Zf Friedrichshafen ag
06.2019 - 02.2021
Temporary Employee
Kelly services
03.2019 - 06.2019
Cashier/Safety Captin
Speedway
01.2018 - 03.2019
Assistant Manager
Kentucky Fried Chicken, KFC
03.2017 - 04.2018
General Manager
SUBWAY®Restaurants
12.2015 - 01.2017
Bachelor of Arts - Criminal Justice, Homeland Security & Emergency Mgmt
Strayer University (Online)
High School Diploma -
Flint Southwestern Academy