Jelyn Newton
Raleigh
Summary
Organized and personable professional with 10+ years of experience in customer service, office administration, and operations support. Skilled in managing high-volume phone communications, scheduling, data entry, and assisting clients with professionalism and efficiency. Known for strong organization, problem-solving, and the ability to keep daily office operations running smoothly. Seeking a receptionist or front desk role to provide excellent customer support while contributing to a positive workplace environment.
Overview
20
20
years of professional experience
Work History
Operations Manager & Co-Founder
Kalypso Klothing LLC
Raleigh
08.2019 - Current
- Manage ongoing sales and fulfill customer requests on an as-needed basis
- Oversee marketing, social media content, and inventory for online sales
- Collaborate with vendors to track inventory and coordinate limited restocks
- Maintain business compliance, bookkeeping, and documentation
Customer Care Advocate
MetLife
Cary
07.2023 - 09.2024
- Handled high-volume inbound calls assisting customers with insurance claims and policy inquiries
- Provided clear, professional communication when explaining complex information
- Accurately entered and managed client records and documentation
- De-escalated concerns and resolved issues while maintaining excellent customer service
- Coordinated follow-up communications to ensure timely claim processing
Regional Events Manager
BBS Promotions LLC
Raleigh
07.2016 - 11.2019
- Coordinated large-scale promotional events across multiple cities
- Managed vendors, event staff, travel logistics, and venue bookings
- Tracked budgets, invoicing, and post-event performance reports
- Ensured seamless client communication from planning to execution
Web Developer / Software Engineer
Fidelity Investments
02.2006 - 07.2014
- Developed and maintained internal and public-facing web pages
- Participated in full software development lifecycle, testing, and documentation
- Collaborated with U.S. and offshore teams on system updates and content management
- Gained deep understanding of technical troubleshooting, code maintenance, and customer collaboration
Education
Associate of Applied Science - Network Systems Administration
ITT Technical Institute
Cary, NCSkills
- Front Desk Operations
- Customer Support
- Professional Communication
- Multi-Line Phone Systems
- Appointment Scheduling
- Calendar Management
- Data Entry
- Records Management
- Microsoft Office
- Google Workspace
- CRM Systems
- Customer Information Management
- Conflict Resolution
- Client De-escalation
- Administrative Workflow
- Task Coordination
- Community Engagement
- Event Coordination
- Social Media
- Small Business Support
- Leadership
- Teamwork
- Organizational Excellence
- Adaptability
- Problem-Solving
- Inventory management
- Customer relationship management
- Event planning
- Effective communication
- Team leadership
- Time management
- Conflict resolution
- Social media marketing
- Project planning and development
- Customer service
- Client relations
- MS office
Websites
Community Service
- Team Mom, Youth Football Program: Coordinated communications, logistics, and volunteer support, fostering a positive environment for athletes and families
- Community Event Organizer: Planned and executed biannual park cookouts, increasing community engagement and participation
- Small Business Marketing Volunteer: Developed social media content and marketing strategies, boosting visibility and online presence for local entrepreneurs
Timeline
Customer Care Advocate
MetLife
07.2023 - 09.2024
Operations Manager & Co-Founder
Kalypso Klothing LLC
08.2019 - Current
Regional Events Manager
BBS Promotions LLC
07.2016 - 11.2019
Web Developer / Software Engineer
Fidelity Investments
02.2006 - 07.2014
Associate of Applied Science - Network Systems Administration
ITT Technical Institute