Jelana Friday
Raleigh
Summary
Detail-oriented professional with a versatile background in emergency services and security operations. Known for strong customer service and crisis intervention skills, committed to enhancing safety and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SOIU Telecommunicator
NC Dept of Adult Corrections
Raleigh, NC
09.2025 - Current
- Receive, document, and relay information accurately to support agency operations during routine and emergency situations.
- Coordinate communications between correctional staff, law enforcement partners, emergency responders, and agency personnel.
- Maintain logs, update systems, and complete incident documentation with accuracy, confidentiality, and attention to detail.
- Use active listening, de-escalation, and sound judgement to support staff safely and operational awareness.
Emergency Services Officer
Seattle Center
Seattle, WA
07.2024 - 09.2025
- Patrolled high-traffic public grounds by vehicle, bike, and foot while identifying safety hazards, property concerns, and suspicious activity.
- Monitored fire alarms and access-controlled areas; responded to emergencies, administered first aid, and completed written reports.
- Provided professional customer service to guests, clients, staff and community members from diverse backgrounds.
Research Security Officer
Seattle Children's Research Institute
Seattle, WA
04.2022 - 07.2024
- Protected a healthcare research environment by conducting security and environmental assessments, screening visitors, and documenting hazards.
- Responded to service calls, building alarms, emergencies, and disasters while supporting patients, families, visitors and staff with compassion.
- supported security operations center functions, entrance coordination, lot patrol, off-site security, guest services, and special events.
Correctional Officer
WA State Dept of Corrections
Gig Harbor, WA
09.2020 - 09.2022
- Conducted hourly counts and area checks, maintained detailed logbook entries, and supported secure housing-unit operations.
- Coordinated with the Local Liaison Officer and facilitated virtual court hearings for incarcerated individuals.
- Documented court activity in approved systems and assisted shift operations when court schedules allowed.
Armed Security Officer
New Age Protection, Inc
Florence, SC
08.2019 - 08.2020
- Supervised officer readiness, shift coverage, uniform compliance, sign-in procedures, and timely post relief.
- Patrolled campus and parking areas, monitored CCTV, answered calls, issued parking decals, and documented violations and daily activity.
Education
High School Diploma -
Timmonsville High School
TimmonsvilleSkills
- Emergency Communications
- Radio/Phone Operations
- Incident Reporting
- CCTV & Alarm Monitoring
- Corrections Operations
- Access Control
- Visitor Screening
- De-escalation
- Crisis Intervention
- Conflict Resolution
- Emergency Response/First Aid
- Staff Leadership
- Report Writing
- Customer Service
Certification
- Insider Threat Awareness
- Counterintelligence Awareness and Security Brief
- CPR/First Aid
- NCIC/DCI
Timeline
SOIU Telecommunicator
NC Dept of Adult Corrections
09.2025 - Current
Emergency Services Officer
Seattle Center
07.2024 - 09.2025
Research Security Officer
Seattle Children's Research Institute
04.2022 - 07.2024
Correctional Officer
WA State Dept of Corrections
09.2020 - 09.2022
Armed Security Officer
New Age Protection, Inc
08.2019 - 08.2020
High School Diploma -
Timmonsville High School