Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Jeffry Jaquez

Charlotte,NC

Summary

Dynamic bilingual professional with a goal-oriented mindset and proven problem-solving skills. Adept at clear communication and complaint resolution, I leverage my expertise in documentation and call management to deliver exceptional service, ensuring a positive experience for clients in both English and Spanish.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Remote Bilingual Disaster Assistance Agent

The Midtown Group
06.2024 - 05.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Remote Bilingual Service Agents

Sequence Health
06.2023 - 03.2024
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Assisted clients with creating appointments for varying health practices.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.

Sales Floor Associate

Aldi
04.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Team Member

US Foods CHEF'STORE
07.2020 - 04.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Improved customer satisfaction by quickly helping each person find desired items.

Overnight Stocker

Lowe's
01.2019 - 07.2020
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.

Overnight Stocker

Harris Teeter
09.2018 - 01.2019
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.

Package Handler

UPS
04.2018 - 09.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Cashier/Stocker

Rite Aid
12.2016 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Inventory Associate

WIS International Inventory
08.2015 - 11.2016
  • Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
  • Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
  • Completed physical inventory counts each month.
  • Managed inventory storage in clean and organized fashion.
  • Assisted in annual physical inventories, contributing to an organized and efficient process with minimal disruptions to normal operations.
  • Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Utilized advanced software tools for organizing, analyzing, and reporting on key performance metrics related to inventory control processes.
  • Maintained inventory count, tracked usage, and documented variances.

Skills

  • Goal-oriented mindset
  • Clear communication
  • Problem-solving skills
  • Customer service and care
  • Customer complaint resolution
  • Documenting information
  • Call management
  • Public speaking
  • Polite communication skills
  • Internet savvy
  • Fluent in both English and Spanish
  • Ensuring customer satisfaction

Certification

  • [Unauthorized Disclosure of Classified Information and CUI], [U.S Department of Homeland Security] - [June 15,2024]
  • [OPSEC Awareness for Military Members,DOD Employees, and Contractors], [U.S Department of Homeland Security] - [June 15,2024]
  • [Insider Threat Awareness], [U.S Department of Homeland Security] - [June 15,2024]
  • [Privacy at DHS], [U.S Department of Homeland Security] - [June 15,2024]
  • [Cyber Awareness], [U.S Department of Homeland Security] - [June 15, 2024]
  • [Security Awareness], [U.S Department of Homeland Security] - [June 15,2024]

Timeline

Remote Bilingual Disaster Assistance Agent

The Midtown Group
06.2024 - 05.2025

Remote Bilingual Service Agents

Sequence Health
06.2023 - 03.2024

Sales Floor Associate

Aldi
04.2022 - 06.2023

Team Member

US Foods CHEF'STORE
07.2020 - 04.2022

Overnight Stocker

Lowe's
01.2019 - 07.2020

Overnight Stocker

Harris Teeter
09.2018 - 01.2019

Package Handler

UPS
04.2018 - 09.2018

Cashier/Stocker

Rite Aid
12.2016 - 07.2017

Inventory Associate

WIS International Inventory
08.2015 - 11.2016

Similar Profiles

CREATE PROFILE
Jeffry Jaquez