Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Jeffrey Tew

Pikeville

Summary

Dynamic Senior Store Manager with expertise in visual merchandising, inventory management, and team leadership. Successfully enhanced customer relationships and optimized store performance through strategic planning and effective communication.

Overview

17
17
years of professional experience

Work History

Senior Store Manager

Hibbett
Goldsboro
09.2019 - Current
  • Supervised daily store operations and ensured compliance with company policies.
  • Trained and mentored staff to enhance customer service and sales skills.
  • Managed inventory levels and conducted regular stock audits to maintain accuracy.
  • Implemented visual merchandising strategies to optimize product presentation in-store.
  • Developed staff schedules to align with peak business hours and customer demand.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Coordinated promotional events such as sales campaigns or special offers to drive business growth.
  • Resolved customer complaints in an efficient and professional manner.
  • Established membership loyalty implementing rewards program to drive client retention.
  • Trained new employees on company policies and procedures, as well as product knowledge.
  • Conducted performance reviews for employees in a timely manner.
  • Organized store layout according to corporate guidelines while maximizing space utilization.
  • Motivated and supervised staff to ensure productivity and customer satisfaction.
  • Created weekly schedules to ensure adequate coverage of the store during operating hours.
  • Ensured compliance with company policies and procedures regarding safety, security, cash handling.
  • Recruited qualified personnel when necessary by conducting interviews and background checks.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Store Manager

Adams Auto Wash
Greenville
05.2017 - 08.2019
  • Managed daily operations and ensured high-quality service at the auto wash.
  • Trained staff on equipment usage and customer service best practices.
  • Ensured compliance with safety regulations and company policies.

Maintenance Supervisor

Holiday Inn Express Hotel Suites
Goldsboro
01.2016 - 04.2017
  • Supervised daily maintenance operations for hotel facilities and guest rooms.
  • Coordinated with vendors for repair services and maintenance supplies procurement.
  • Conducted regular inspections to ensure compliance with safety and quality standards.

Store Manager

Adams Auto Wash
Goldsboro
04.2008 - 12.2015
  • Managed daily operations and ensured high-quality service at the auto wash.
  • Trained staff on equipment usage and customer service best practices.
  • Oversaw inventory management and ordered supplies as needed for operations.

Education

Some College (No Degree) -

Wayne Community College
Goldsboro, NC

Skills

  • Visual merchandising
  • Inventory management
  • Customer relationship management
  • Staff training
  • Retail operations
  • Performance evaluation
  • Promotional planning
  • Team leadership
  • Effective communication
  • Problem solving
  • Scheduling techniques
  • Cash handling compliance
  • Customer retention
  • Policies and procedures implementation
  • Employee scheduling
  • Staff management
  • Merchandise planning
  • Store operations
  • Direct sales
  • Decision-making
  • Recruitment
  • Adaptability
  • Recruitment and hiring
  • Problem-solving abilities
  • Effective leader
  • Attention to detail

Affiliations

  • Craft Building
  • Art
  • Gym
  • Father

Accomplishments

  • Worked with our local Mall to do events that made it into our local paper. Back to School event 3 years running, Easter event 4 years running and Grinch Christmas Event 3 year running.
  • Made my store top 40 currently in sales within Hibbetts.

Timeline

Senior Store Manager

Hibbett
09.2019 - Current

Store Manager

Adams Auto Wash
05.2017 - 08.2019

Maintenance Supervisor

Holiday Inn Express Hotel Suites
01.2016 - 04.2017

Store Manager

Adams Auto Wash
04.2008 - 12.2015

Some College (No Degree) -

Wayne Community College

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Jeffrey Tew