Jeffrey Trueblood Jr
Belhaven
Summary
Dockmaster and Managing Bartender with proven expertise at Dowry Creek Marina, excelling in marine safety regulations and staff training. Recognized for enhancing customer satisfaction through effective communication and streamlined docking procedures, significantly reducing vessel turnaround time while fostering a collaborative work environment. Committed to operational excellence and environmental compliance.
Experienced with coordinating dock operations and optimizing logistical processes. Utilizes effective communication and team management to ensure smooth and efficient workflows. Track record of maintaining high safety standards and operational efficiency, demonstrating strong organizational and leadership capabilities.
Overview
9
9
years of professional experience
Work History
Dockmaster/Managing Bartender
Dowry Creek Marina
03.2018 - 03.2025
- Managed fuel inventory efficiently to maintain adequate stock levels and minimize losses due to spoilage or theft.
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Assessed facility conditions regularly for necessary upgrades or improvements, resulting in an attractive and functional marina.
- Handled billing disputes professionally by investigating charges thoroughly and providing fair resolutions.
- Promoted a positive work environment by addressing employee concerns promptly and fostering teamwork.
- Coordinated emergency response efforts effectively, minimizing damage and ensuring guest safety during adverse weather events.
- Reduced vessel turnaround time by optimizing docking procedures and coordinating with maintenance teams.
- Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
- Performed pre-shift and post-shift inspections of dock equipment.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Arranged tables and chairs for special occasions and events.
- Offered product samples, answered questions and helped customers find items.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Bartender
The Tavern at Jacks Neck
12.2015 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
Education
High School Diploma -
University High School
Orlando, FL05-2001
Skills
- Marine safety regulations
- Communication and coordination
- Staff training and development
- Environmental compliance awareness
- Record keeping proficiency
- Weather monitoring
- Fueling procedures
- Dock scheduling coordination
- Vessel traffic management
Languages
English
Native or Bilingual
Timeline
Dockmaster/Managing Bartender
Dowry Creek Marina
03.2018 - 03.2025
Bartender
The Tavern at Jacks Neck
12.2015 - 03.2020
High School Diploma -
University High School
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