Jeffrey Daniel Lawson
Charlotte
Summary
Customer service professional focused on enhancing client experiences and driving satisfaction. Demonstrated ability to leverage existing skills while pursuing continuous learning and development. Maintains professionalism and courtesy in all interactions, achieving positive results in challenging scenarios.
Overview
32
32
years of professional experience
Work History
Carlson Wagonlit Travel
Charlotte
08.2000 - Current
My Town Home Realty
Charlotte
04.2007 - 05.2011
Travel & Transport
Charlotte
04.1994 - 08.2000
Skills
- Sales monitoring and analytics
- Transaction management
- Team leadership
- Client communication
- Staff coordination
- Productivity reporting
- Concierge and VIP services
- Online booking administration
- Project participation
- Handled Events for several clients
Accomplishments
- 2014, Award of Excellence
- 2015-2019, Top sales and transactions
- System Software conversion Team for North America
- Crisis Team Leadership Member - Appointed to leadership team to assist during COVID – 19
- Bonus/Incentive for taking over teams/accounts while Manager was on extended leave
Career Focus
High energy professional focused on promoting customer service and exceptional service. Allowing me to utilize my current skills and gain knowledge to grow in my field. Remain courteous and professional in dealing with all situations.
Timeline
My Town Home Realty
04.2007 - 05.2011
Carlson Wagonlit Travel
08.2000 - Current
Travel & Transport
04.1994 - 08.2000