JEFFREY COOPER
Charlotte, North Carolina
Summary
Experienced Logistics Professional demonstrating strong leadership capabilities and a proven track record of optimizing operations, reducing expenses, and leading teams independently. Known for reliability, providing results, cultivating seamless and healthy vendor relationships, and integrity in supply chain management. Proficient in organization and interpersonal skills, committed to enhancing productivity and exceeding client expectations.
Professional travel industry expert prepared to lead in role of Travel Director. Successfully managed large-scale travel logistics and tailored memorable experiences for clients. Known for fostering team collaboration and achieving outstanding results. Reliable, adaptable, with skills in strategic planning and client relationship management.
Overview
9
9
years of professional experience
Work History
Travel Director
Maritz
07.2024 - Current
- Improved customer satisfaction ratings by promptly addressing concerns and providing exceptional service.
- Acted as a liaison between local guides and clients during excursions, ensuring clear communication at all times regarding schedules or expectations.
- Evaluated client feedback post-trip, using insights gained to further improve future offerings within the organization''s portfolio of programs.
- Handled emergency situations calmly and efficiently, ensuring the safety and well-being of all participants during travels.
- Utilized strong organizational skills to manage multiple trips concurrently, ensuring all travel plans were executed smoothly and on schedule.
- Provided support in managing budgets for various trips, making sure expenses were allocated appropriately while maximizing value for clients.
CAPTIVE HEALTH INSURANCE ADVISOR
US HEALTH GROUP
06.2023 - 07.2024
- Facilitate in the sales of providing individuals & families with superior health coverage and obtained specific certifications as nationally licensed health advisor
- Maintain an orderly tracking system of reaching current and prospecting clients
- Build and maintain rapport and a healthy relationships with tenured and prospecting clients to ensure all of their needs are met
- Advised clients on health insurance options, ensuring comprehensive understanding of available plans.
- Improved client satisfaction by tailoring health coverage recommendations to individual needs.
- Assisted clients in navigating the health insurance marketplace, ensuring informed decision-making.
- Conducted thorough reviews of client health insurance policies to optimize their coverage.
Hiatus
N/A
03.2023 - 06.2023
- Personal Hiatus to spend time with family after an Honorable Discharge from the United States Navy.
LOGISTICS SPECIALIST
United States Navy, HSC-2
02.2022 - 03.2023
- Assisted in the procurement of over 550 repairables valued at $11.7M in support of 29 MH-60S aircraft which highly impacted Material Control taking zero hits during FY23 Maintenance Performance Assessment
- Responsible for the audit and inventory of 153 hazardous material line items and over 500 tools valued at $250K as Tool Room Supervisor; the attention to detail resulted in zero discrepancies while abiding by all HAZMAT and tool control program regulations
- Impeccable work ethics in providing excellent customer service to 12 work centers contributing to 2,550 mishap-free flight hours and completion of 1,200 sorties
- Shipment Coordination
- Database Management
- Shipment Receiving
- Order Preparation
- Delivery Oversight
- Validating Supplies
- Property Disposal
- Critical Thinking
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
LOGISTICS SPECIALIST
United States Navy, USS John C Stennis
10.2018 - 02.2022
- Coordinated incoming and outgoing shipments to maintain schedules that fit the mission at hand on deployment & often would troubleshoot any faults or miscues along the way
- Night Check Supervisor on deployment who meticulously received, stowed, and issued over 1,500 line items of stock and direct turnover material
- Additionally, while managing two storerooms with an inventory of 866 line item's of consumable material valued at over $670k to ensure optimal material support of maintenance performed by 74 work centers and nine embarked squadrons
- Assisted in the preparation of over 2,000 pallets of retrograde material in 20 Replenishment-At-Sea (RAS) evolutions
- Expertly led 6 sailors in the daily issue, receipt and stowage of all hazardous materials and the proper disposal of all hazardous waste while enforcing all OSHA and Navy safety policies
- Coordinated the safe offloads of 2 HAZMAT storerooms and 10 major offload evolutions of over 250 pallets of hazardous waste and more than $300k worth of re-use hazmat for fleet-wide reutilization
- Continuously imposed hazardous material control, management process and procedural training to 151 workcenters
- Efforts were reflected in the attainment of 98% accountability during bi-weekly wall-to-wall inventories of 168 line items
- Expertly researched and utilized free issues to acquire critical hazardous material without utilizing OPTAR funds resulting in command-wide savings of $15k as the division Repair Parts Petty Officer
UNITED STATES NAVY CEREMONIAL GUARDSMAN
United States Navy Ceremonial Guardsman
05.2016 - 10.2018
- Displayed highest level of professionalism and military bearing while representing the Navy in Presidential, Joint Armed Forces, Navy and public ceremonies in and around the nation's capital
- Skilled Driller: Qualified member of the U.S
- Navy Ceremonial Guard Drill Team; the most highly kinetic and challenging drill exhibition requirement in the Armed Forces
- Completed a rigorous 6-month qualification to support the commands 9-man performance for the Chief of Naval Operations, MCPON, and high ranking foreign dignitaries throughout the National Capitol Region and other public venues throughout the United States
- Performed in 134 full honors funerals at Arlington National Cemetery, 35 drill exhibitions, five Concerts on the Avenue, nine Full Honors Arrivals, five Wreath Laying's at the Tomb of the Unknowns, and the inauguration of former POTUS; Donald Trump
- Took on the collateral role of Command Fitness Leader (CFL) to assist the command with ensuring over 225 sailors completed the PFA within Navy standards
Skills
- Microsoft GP
- Microsoft Excel
- Power BI
- Dataserv
- Safety Practices
- Team Oversight
- Account Managing
- Documentation Skills
- Shipment Coordination
- Database Management
- Shipment Receiving
- Order Preparation
- Delivery Oversight
- Validating Supplies
- Property Disposal
- Critical Thinking
- Emergency preparedness
Timeline
Travel Director
Maritz
07.2024 - Current
CAPTIVE HEALTH INSURANCE ADVISOR
US HEALTH GROUP
06.2023 - 07.2024
Hiatus
N/A
03.2023 - 06.2023
LOGISTICS SPECIALIST
United States Navy, HSC-2
02.2022 - 03.2023
LOGISTICS SPECIALIST
United States Navy, USS John C Stennis
10.2018 - 02.2022
UNITED STATES NAVY CEREMONIAL GUARDSMAN
United States Navy Ceremonial Guardsman
05.2016 - 10.2018
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