Jeffrey Burbine
Charlotte
Summary
To acquire the Team Leader position, which will give me the opportunity to demonstrate my extensive experience in customer service, sales, project management, employee development and my passion for excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Advisor
Charlotte
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Trained and executed the use of SalesForce and FieldService programs on desktop and tablets.
Service Advisor
Riverside
04.2018 - 06.2023
- Held the top service advisor position during 2019
- Assisted in the daily service center operations and contributed to increased sales
- Assigned as In-house technical support and training for technicians and crewmen
- Demonstrated my ability in project management with a strong emphasis on customer service and time management
- Continually reached and exceeded service center goals.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Service Technician
Vortex IND
01.2015 - 01.2018
- Certified AAADM Inspector
- Vortex Certified Trainer
- Quickly developed an advanced understanding and installation skills of electrical and access control
- Exhaustive knowledge and experience with low energy operators, automatic doors, gate operators, personal and overhead doors, rolling steel doors, docks, hangars and specialty doors.
Commercial Glazing Foreman
Pacific Glass Company
01.2005 - 01.2015
- Executed the fabrication and installation of Storefront
- Installed a variety of Hurculite and Pilkington system based on location specifications
- Installed custom Curtain wall and water diversion for a variety of facility types
- Assisted in facilitating project bids
- Managed projects from bidding to installation.
Education
High School Diploma -
San Gorgonio High School
Skills
- Superb customer service skills
- Demonstrated Business Aptitude
- Project Management
- Commercial Project Bidding
- Strong Communication Skills
- Certified Trainer
- SalesForce
- FieldService
Certification
- AAADM Certified
- Vortex Certified Trainer
- Vortex Strategic Trainer
Personal Information
Employee ID: #50358
Sales Accomplishments
2019-2020, 1.1 m, 54.8 % GM
References
Devin Ouchi, Vortex, Team Leader, Charlotte, NC. 704-621-7737
DJ Ford, Vortex, Team Leader, Riverside, CA, 951-903-9519
Chris Lopez, Dr Squatch, Retail Fulfillment Manager, Highland, CA, 909-200-5130
Timeline
Service Advisor
Charlotte
06.2023 - Current
Service Advisor
Riverside
04.2018 - 06.2023
Service Technician
Vortex IND
01.2015 - 01.2018
Commercial Glazing Foreman
Pacific Glass Company
01.2005 - 01.2015
High School Diploma -
San Gorgonio High School
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