JEFFERY LUDWIGSEN
Greenville
Summary
Dynamic Service Advisor with proven track record at East Carolina Chrysler Dodge Jeep Ram, excelling in customer retention and upselling strategies.
Overview
25
25
years of professional experience
Work History
Service Advisor
East Carolina Chrysler Dodge Jeep Ram
Greenville
08.2021 - Current
- Developed and maintained strong relationships with customers to ensure repeat business.
- Upsold additional products or services when appropriate.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Senior Store Manager
Rent A Center Warehouse & Retail Store
Greenville
01.2000 - 07.2021
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Trained new employees on company policies and procedures, as well as product knowledge.
- Oversaw the execution of visual merchandising activities in line with corporate standards.
- Resolved customer complaints in an efficient and professional manner.
- Coordinated promotional events such as sales campaigns or special offers to drive business growth.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Attended trade shows, conferences, seminars related to retail industry developments.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Provided guidance and support to employees on how best to handle difficult customers or situations.
- Analyzed financial data to identify trends in customer spending habits and develop strategies accordingly.
- Created weekly schedules to ensure adequate coverage of the store during operating hours.
- Conducted performance reviews for employees in a timely manner.
- Conducted regular meetings with team members to discuss progress towards goals.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Performed regular audits of store operations to identify areas for improvement.
- Established membership loyalty implementing rewards program to drive client retention.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
East Islip High School
Islip Terrace N Y06-1977
Skills
- Brand representation
- Multitasking skills
- Sales proficiency
- Service recommendations
- Active listening
- Attention to detail
- Customer consulting
- Point-of-sale systems
- Warranty claims management
- Cost estimation
- Customer complaint handling
- Relationship management
- Work order interpretation
- Customer retention strategies
- Complaint resolution techniques
- Reporting and documentation
- Workflow management
- Team collaboration mindset
- Service estimates and reviews
- Preventive maintenance coordination
- Problem solving skills
- Effective communication abilities
- Team-oriented approach
- Relationship building strategies
- Product feature explanation techniques
- Upselling strategies
Affiliations
In my spare time Ilike to read,fitness walking,fishing,spending time with friends.
Accomplishments
While at Rent A Center achieved Store of the month over 30 times. Promoted 7 coworkers to store manager.
In 10 year time span achieved Perform to win 5 years.
References
References available upon request.
Timeline
Service Advisor
East Carolina Chrysler Dodge Jeep Ram
08.2021 - Current
Senior Store Manager
Rent A Center Warehouse & Retail Store
01.2000 - 07.2021
High School Diploma -
East Islip High School