Jeff Midgette
Goldsboro
Summary
Dynamic Service Specialist with a proven track record at Convergint, excelling in customer service and technical troubleshooting. Enhanced operational efficiency by streamlining processes and resolving complex service requests. Proficient in access control systems and electronic locking devices, demonstrating strong problem-solving skills to elevate client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Specialist
Convergint
06.2022 - Current
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Collaborated with teams to enhance service delivery and client satisfaction.
- Managed complex service requests, ensuring timely resolution and follow-up.
- Streamlined processes to improve operational efficiency and reduce response times.
- Worked with multiple access control systems including CCURE, Lenel, Netbox, and Amag
- Worked with installing and repairing electronic locking devices
- Worked on installing and troubleshooting cameras both IP and analog
- Worked on the security networks and camera networks
Carpenter 2
Cherry Hospital
02.2019 - 06.2022
- Worked on doors and operators in the hospital
- Assisted with the lockets and access control system for the hospital
- Collaborated with architects to interpret blueprints and ensure design adherence during construction phases.
- Operated hand and power tools safely to complete carpentry tasks efficiently and effectively.
- Mentored junior carpenters in best practices for material selection and project execution techniques.
Electronics Technician
North Carolina Department of Administration
04.2014 - 02.2019
- Diagnosed and repaired electronic systems, ensuring optimal functionality and compliance with safety standards.
- Worked with AMAG, OnSSI, Hirsch, Lenel, I3 International
- Programmed and work on camera networks and access control networks
- Worked on locks and Best Key systems
Locksmith
Chesapeake Public Schools
09.2003 - 04.2014
- Installed and repaired various locking mechanisms across school facilities.
- Conducted routine maintenance on locks to ensure optimal functionality.
- Assisted in developing security protocols for school access points.
- Mentored junior staff on locksmithing techniques and safety procedures.
- Worked with S2 access control system
- Developed and implemented master key systems for buildings using standard cores, IC cores, and Large format IC cores
Education
Associate of Science - Cyber Security
Wayne Community College
Goldsboro, NC04-2023
Bachelor of Science - Biblical Studies
Liberty University
Lynchburg, VA01-2009
Skills
- Customer service
- Problem-solving
- Critical thinking
- Creative problem solving
- Problem resolution
- Microsoft Excel
- Computer proficiency
- Product knowledge
- Technical troubleshooting
- Microsoft Office Suite
- Information security
Certification
- CCURE Certified
- Victor Certified
- Milestone Certified
- Lenel S2 certified
- A+ Certified
- Licensed Locksmith
- Licensed Alarm Systems
Timeline
Service Specialist
Convergint
06.2022 - Current
Carpenter 2
Cherry Hospital
02.2019 - 06.2022
Electronics Technician
North Carolina Department of Administration
04.2014 - 02.2019
Locksmith
Chesapeake Public Schools
09.2003 - 04.2014
Associate of Science - Cyber Security
Wayne Community College
Bachelor of Science - Biblical Studies
Liberty University