Jeff Markham
Weaverville
Summary
Accomplished food and beverage leader with extensive experience managing complex operations in healthcare and hospitality. Proven track record of enhancing efficiency and service quality, while developing high-performing teams and optimizing vendor contracts. Drives strategic initiatives that align departmental performance with client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Compass Group / Morrison Healthcare
09.2025 - Current
- Provide director-level oversight for three departments: Retail, Floorstock, and Catering.
- Lead complex client relationships, successfully navigating sensitive conversations to align operational performance with client expectations.
- Design, implement, and manage operational systems that drive efficiency and consistency across multiple departments hospital-wide.
- Oversee external vendors and manage vendor contracts to ensure compliance, performance, and service quality.
- Develop and mentor team members, promoting leadership growth and supporting long-term career advancement.
Patient Services Manager
Compass Group / Morrison Healthcare
09.2024 - 09.2025
- Served as Interim Associate Director of the Food & Nutrition Department at Mission Hospital.
- Managed daily operations supporting meal service delivery for approximately 700 patients per day.
- Partnered with leadership to develop training programs, job descriptions, policies, and standard operating procedures.
- Created staff schedules aligned with labor and budgetary goals.
- Led culture transformation initiatives to improve team engagement and operational performance.
Executive Chef
Sweeten Creek Mental Health and Wellness
03.2024 - 09.2024
- Collaborated with leadership to develop budgets, food and labor analytics, and operational performance metrics.
- Designed menu offerings supporting patient dining, catering, and retail operations.
- Recruited, trained, and developed both hourly and salaried staff to ensure operational excellence.
Executive Chef
The NuWray Inn
Burnsville
09.2023 - 03.2024
- Developed cost-effective, customer-focused menus in collaboration with ownership.
- Managed profit and loss performance, implemented standard operating procedures, and led cost-reduction initiatives.
- Built strong vendor partnerships, emphasizing local and organic sourcing strategies.
- Supported facility design and operational layout improvements.
Executive Sous Chef
Mountain Air Country Club
Burnsville
05.2020 - 09.2023
- Delivered high-quality dining experiences through strong member and guest relationships.
- Oversaw inventory management, ordering, and product quality control.
- Planned menus based on demand, cost, and guest preferences.
- Led hiring, training, and performance management for kitchen staff.
Executive Sous Chef
Fox Restaurant Concepts
Phoenix
09.2016 - 03.2020
- Managed food cost controls, optimized inventory forecasting, and streamlined purchasing processes.
- Supervised kitchen operations, ensuring efficient staff performance and high culinary standards.
- Trained team members in food preparation and presentation standards.
- Collaborated on menu development and seasonal offerings.
- Recruited and hired staff, coordinating equipment purchases and maintenance to support operational needs.
Skills
- Store Operations Management
- Retail Merchandising
- Inventory Management
- Vendor & Contract Management
- Financial management
- Process improvement
- Team development
- Client relations
- Retail & Catering Management
Certification
- NC Serve Safe Certification
Timeline
Retail Operations Manager
Compass Group / Morrison Healthcare
09.2025 - Current
Patient Services Manager
Compass Group / Morrison Healthcare
09.2024 - 09.2025
Executive Chef
Sweeten Creek Mental Health and Wellness
03.2024 - 09.2024
Executive Chef
The NuWray Inn
09.2023 - 03.2024
Executive Sous Chef
Mountain Air Country Club
05.2020 - 09.2023
Executive Sous Chef
Fox Restaurant Concepts
09.2016 - 03.2020