JEFF KOZAK
Apex
Summary
IT Specialist with over 27 years of experience in information technology. Expert and highly familiar with a wide variety of IT operations, networking, and operating systems.
Experienced with diagnosing and resolving diverse IT issues, ensuring minimal downtime. Utilizes advanced troubleshooting techniques to maintain system performance and user satisfaction. Track record of effective communication and collaboration within teams to achieve seamless IT support operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr. IT Support Engineer
Administrative offices of the courts NC
01.2024 - 06.2024
- IT support for DA's, PD's, Elected Judges
- Sr.Apple support engineer
- Onboarding-offboarding NC judicial branch employees
- IT Asset management SCCM, Ivanti
- IT equipment surplus coordinator
- SharePoint Content management
- Technical IT escalation point for: tier-1, tier 2 techs
IT Asset Manager
First Citizens Bank
08.2023 - 12.2023
- Company Overview: Insight Global
- Manage and track IT inventory and asset management via ServiceNow
- Aid with stock transfers, check-in/check-out, shipping and receiving of IT assets
- Work closely with the infrastructure team and other IT teams within the organization to develop, plan, and coordinate policies and procedures to perform, monitor, and report on the overall ITAM performance
- Procurement of IT assets for regional IT stockrooms
- IT approver for all special and one-off IT hardware requests
- Provide high level technical guidance to the IT asset team
- Insight Global
Sr. IT Support Engineer / Team Lead
Cohesity
07.2018 - 06.2023
- IT support for Cohesity east coast operations
- C-level support, CEO, CHRO, CRO, CISO
- Support for 1500 MacBook's in north and south America via Jamf
- SME for the Zoom platform & MS Office
- Responsible for IT Vendor management
- Training for new IT team members
- IT asset management North and South America / ServiceNow
- Global IT ticket que manager and escalation point
- Responsible for the on-boarding of new employees based in North America
IT Infrastructure Engineer
Extreme Networks
11.2017 - 07.2018
- Mbam / BitLocker enterprise rollout engineer 550 endpoints
- DRUVA Backup rollout
- Image rollout for new business acquisition 400 end points
- US IT Asset management ServiceNow and SCCM
- Product, service, process evaluation QA team member
- SharePoint Content management
- Global escalation point: BitLocker, JAMF
IT Operations Manager
HCL America INC.
10.2014 - 11.2017
- 24/7 delivery of enterprise support: 37 Project infrastructure
- CEO White Glove IT support 24/7
- MBAM Administrator/ 128-bit and 256-bit Bitlocker encryption
- Management of global center for laptop deployment utilizing SCCM
- Management of global IT Inventory utilizing SCCM
- Product, service, process evaluation QA team member
- Global escalation point P1 / P2 outages
- Voice of the customer Initiative owner and Hyper-Touch Initiative owner
Technical Assistance Engineer
Bandwidth
09.2012 - 10.2014
- Customer facing support for Republic Wireless & Phonebooth Products
- Problem resolution Android platform
- Provide detailed analysis for potential outages / service impairments
- Interface with Sprint MVNO API
- Defined incident management process for the IT support team
Sr. Support Engineer
Secure Network Administration
02.2010 - 01.2012
- Daily support of 15 2003/2008 Microsoft small business servers
- Daily support of 75 IPHONE/ IPAD/ ANDROID local and hosted exchange
- Management of multi-tenant network infrastructure
- Designer of in-house back-up disaster recovery solution for small business
Mobility Engineer
Consonus Technologies INC.
07.2007 - 01.2009
- Delivery of mobility support / 150-200 mobile Blackberry, iPhone, OS, Blackberry BES
- Primary support / implementation Altiris Notification Server inventory Module
Support Engineer
Cisco Systems INC.
11.2004 - 07.2007
- Daily support of desktop / laptop computers
- Support Outlook Exchange
- Tele-Presence implementation
IT Operations Manager
Igoe & Company INC.
04.2002 - 07.2004
- Primary Support of all IT infrastructure: Server, network, desktop
Migration Engineer
Eastridge Infotech
12.1999 - 03.2002
- Laptop software migration
- Connectivity with Citrix and Terminal Server
- Rollout of Windows NT Workstation
- Train 20 engineers on best practices IT support
- Helpdesk coverage, desktop support
Support Engineer
Pyxis Corporation
01.1997 - 11.1999
- Delivery of IT support, new product evaluation, laptop deployment
- Vendor management: Dell, IBM
Education
Computer Science - PC troubleshooting
NATIONAL RADIO INSTITUTE
Washington, D.C.Skills
- Windows 10
- Windows 11
- Windows Server 2003
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Android
- MAC IOS
- TCP/IP
- Cisco
- Linksys
- SonicWall
- MS Active Directory
- Microsoft networking
- Wireless technologies
- MS DA
- AirWatch
- Check Point Firewall
- MS Project
- MS Visio
- Websense DLP
- MBAM
- Zscaler
- DUO
- SCCM
- Altiris
- JAMF
- Kace
- ServiceNow
- Sonitrol
- Honeywell
- CCTV
- HID
- AccessIT
- O365
- MS Office suites 2013
- MS Office suites 2016
- Microsoft Teams
- Bitlocker
- SAP
- Google Docs
- Remedy
- Zendesk
- HEAT
- Adobe
- VMware
- Citrix
- Druva
- Slack
- Asana
- Jira
- Confluence
- Crowdstrike
- Ivanti
- WebEx
- Hardware installation
- Training and mentoring
- Data backup and recovery
- Remote support
- Operating system support
- Incident management
- Server maintenance
- Mobile device management
- IT security management
- Advanced troubleshooting
- Troubleshooting skills
- Network troubleshooting
- Hardware troubleshooting
- Security protocols
- Quality assurance
- Application installations
- User support
- System configuration
- Backup and recovery
- Customer education
- Technical support
- Hardware support
- Technical documentation
- Technical analysis
- System administration
- Hardware and software installation
- Troubleshooting and Diagnostics
- Operating systems
- Teamwork
- RMA coordination
- Ticketing systems
- Remote assistance
Certification
- A+
- N+
- MCP
Timeline
Sr. IT Support Engineer
Administrative offices of the courts NC
01.2024 - 06.2024
IT Asset Manager
First Citizens Bank
08.2023 - 12.2023
Sr. IT Support Engineer / Team Lead
Cohesity
07.2018 - 06.2023
IT Infrastructure Engineer
Extreme Networks
11.2017 - 07.2018
IT Operations Manager
HCL America INC.
10.2014 - 11.2017
Technical Assistance Engineer
Bandwidth
09.2012 - 10.2014
Sr. Support Engineer
Secure Network Administration
02.2010 - 01.2012
Mobility Engineer
Consonus Technologies INC.
07.2007 - 01.2009
Support Engineer
Cisco Systems INC.
11.2004 - 07.2007
IT Operations Manager
Igoe & Company INC.
04.2002 - 07.2004
Migration Engineer
Eastridge Infotech
12.1999 - 03.2002
Support Engineer
Pyxis Corporation
01.1997 - 11.1999
Computer Science - PC troubleshooting
NATIONAL RADIO INSTITUTE
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