Jeff Hilst
Davidson
Summary
Dynamic IT portfolio and program management leader with over 25 years of experience in financial services, specializing in agile transformation, strategic portfolio delivery, and servant leadership. Proven track record of building high-performing teams that deliver $10M–$30M portfolios, driving business value through innovative technology solutions. Expert in integrating AI-driven insights, optimizing agile workflows, and fostering cross-functional collaboration to achieve enterprise goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Director, Global Infrastructure Services
TIAA
Charlotte
02.2023 - Current
- Led a high-performing team managing strategic infrastructure initiatives within a $10M annual portfolio, achieving 95% on-time delivery using agile methodologies.
- Spearheaded agile transformation across Network, Data Center, Cloud, and Corporate Office teams, reducing delivery cycles by 20% through optimized agile practices.
- Incorporated AI-driven analytics into portfolio planning, accelerating decision-making and enhancing data-informed strategies.
- Established organization-wide benchmarks for continuous improvement, aligning over 100 projects with enterprise objectives.
- Fostered partnerships with global stakeholders, driving 25% increase in satisfaction through transparent communication.
IT Portfolio Manager, Digital Shared Services
Bank of America
Charlotte
01.2016 - 02.2023
- Managed $30M portfolio across 25 application teams and 7 agile release trains, achieving 98% success rate in delivering business-critical applications.
- Directed team of 25 Release Train Engineers, Scrum Masters, and Program Managers, reducing turnover by 30% through mentorship.
- Optimized demand pipeline and work-in-progress limits, enhancing resource utilization by 18% within fixed-capacity ecosystems.
- Implemented data-driven prioritization frameworks, reducing project approval cycles by 25% and improving executive decision-making.
- Facilitated PI planning, sprint demos, and retrospectives, resulting in 15% boost in productivity and quality metrics.
IT Program Manager
Bank of America
Charlotte
07.2007 - 01.2016
- Delivered digital platform projects on time and within budget for 90% of initiatives, leading over 100 cross-functional team members across global technology programs.
- Proactively analyzed risks, reducing project blockers by 40% while ensuring alignment with business and technical objectives.
- Streamlined delivery processes, achieving a 10% reduction in implementation timelines through effective change management and go-to-green action plans.
Principal Consultant
Keane
Charlotte
03.2005 - 07.2007
- Delivered high-impact projects for TIAA-CREF and Wachovia Bank, including a pension plan migration for 20+ institutional clients and a retail banking application deployed across 3,000+ branches.
- Achieved 100% client satisfaction by aligning project outcomes with strategic business goals and managing budgets up to $5M.
Project Manager
Prudential Financial
Newark
01.1998 - 02.2005
- Deployed $3M data warehouse integrating 10+ systems, enhancing data accessibility by 30% for group insurance division.
- Managed teams of up to 30 members, consistently delivering projects within 5% of budget and timeline targets.
Business Analyst
TD Waterhouse Investor Services
New York
01.1995 - 01.1998
- Bridged business and technology teams, defining requirements that enhanced brokerage service efficiency by 15%.
- Held NASD Series 7, 8, and 63 licenses, supporting trading and account transactions
Education
MBA - Management Information Systems
Fordham University
New York01-2000
Bachelor of Science - Finance
University of Rhode Island
Kingston, RI05-1993
Skills
- Portfolio & Program Management: Agile (SAFe, Scrum, Kanban), PI Planning, JIRA Workflow Optimization
- Leadership: Servant Leadership, Team Building, Steering Committee Facilitation
- Strategic Transformation: Agile Coaching, Change Management, AI-Driven Automation
- Financial & Risk Management: Budget Oversight, Demand Pipeline Optimization, Risk Mitigation
- Stakeholder Engagement: Executive Reporting, Cross-Functional Collaboration, Thought Leadership
Certification
Project Management Professional (PMP), Project Management Institute (2000–2016)
Timeline
Director, Global Infrastructure Services
TIAA
02.2023 - Current
IT Portfolio Manager, Digital Shared Services
Bank of America
01.2016 - 02.2023
IT Program Manager
Bank of America
07.2007 - 01.2016
Principal Consultant
Keane
03.2005 - 07.2007
Project Manager
Prudential Financial
01.1998 - 02.2005
Business Analyst
TD Waterhouse Investor Services
01.1995 - 01.1998
MBA - Management Information Systems
Fordham University
Bachelor of Science - Finance
University of Rhode Island
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