Summary
Overview
Work History
Education
Skills
Timeline
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Jeannette Taylor

Greenville,NC

Summary

Dynamic Pharmacy Technician with proven expertise at Harris Teeter in optimizing workflows and enhancing patient care. Skilled in interpreting medication orders and maintaining confidentiality under HIPAA. Recognized for exceptional problem-solving abilities and training new staff, contributing to a collaborative team environment and ensuring accurate prescription processing.

Overview

20
20
years of professional experience

Work History

Pharmacy Technician

Harris Teeter
06.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

Shelf Stocker

Harris Teeter
11.2022 - 06.2023
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Checked and pulled defective or expired products from shelves.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Greeted customers and directed to requested products.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Unloaded arriving product stock and moved to store display areas.
  • Collaborated with team members to complete daily tasks and achieve store goals.

Sales Associate

The Classy Couturier
09.2018 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Medical Technician

United States Air Force, USAF
06.2005 - 08.2017
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Prepared and inspected medical equipment and instruments to manage wear and tear.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Continuously improved skills through ongoing education and professional development courses.
  • Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.

Education

Some College (No Degree) - Nursing

Edgecombe Community College
Tarboro, NC

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Interpreting and processing medication orders
  • Medicare and medicaid process
  • Verifying orders
  • Advanced math skills
  • New hire onboarding
  • Direct patient care
  • Training and mentoring
  • Goal oriented

Timeline

Pharmacy Technician

Harris Teeter
06.2023 - Current

Shelf Stocker

Harris Teeter
11.2022 - 06.2023

Sales Associate

The Classy Couturier
09.2018 - 04.2022

Medical Technician

United States Air Force, USAF
06.2005 - 08.2017

Some College (No Degree) - Nursing

Edgecombe Community College

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Jeannette Taylor