Jeanna Bahena
Reidsville
Summary
Accomplished Implementation Specialist at RxSafe, adept in system integration and custom software configuration. Specialized in user training and support, streamlining pharmacy operations with extensive knowledge as a Certified Pharmacy Technician. Leveraged technical documentation skills to drive process improvements. Recognized for attention to detail and problem-solving abilities, ensuring seamless software deployment and client satisfaction. Consistently exceeded expectations in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Implementation Specialist
RxSafe
San Diego
03.2021 - 10.2025
- Managed integration of RxSafe processes while ensuring adherence to timelines.
- Trained end-users on new systems and provided insight on pharmacy workflow with RxSafe products
- Analyzed user feedback to identify opportunities for system enhancements.
- Developed detailed documentation for system configurations and procedures.
- Coordinated with cross-functional teams to ensure seamless solution integration.
- Conducted training sessions on newly implemented software programs.
- Managed configuration, installation, and troubleshooting of client software applications.
- Implemented customizations based on customer specifications, adhering to established coding standards.
Certified Pharmacy Technician
EDEN DRUG
Eden
02.2015 - 02.2021
- Verified completeness and accuracy of written prescriptions and refill requests.
- Established and maintained patient profiles, including medication histories.
- Responded to telephone inquiries and requests effectively.
- Prepacked bulk medicines, filled bottles with prescriptions, and labeled containers accurately.
- Priced and filed filled prescriptions efficiently.
- Assisted customers by answering inquiries and directing them to the pharmacist as needed.
- Monitored robotic vial filling machine, ensuring proper labeling of containers.
- Prepared and processed medical insurance claim forms and associated records.
- Trained new pharmacy technicians on operational procedures and systems.
- Packaged patient medication using pharmacy automation.
Pharmacy Technician
KMART
Reidsville
01.2014 - 10.2014
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Answer telephones, responding to questions or requests.
- Operate cash registers to accept payment from customers.
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
Cash Office Personnel
KMART
Reidsville
05.2013 - 01.2014
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Reconcile or note and report discrepancies found in records.
- Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Cashier/Electronics Associate
KMART
Reidsville
04.2012 - 05.2013
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
Education
High School Diploma -
Rockingham County
Wentworth, NC06-2007
Some College (No Degree) -
Rockingham Community College
Wentworth, NCSkills
- System integration and custom software configuration
- User training and support
- Technical documentation and SOP writing
- Software troubleshooting and problem solving
- Attention to detail in pharmacy operations
- Prescription filling and billing support
- HIPAA compliance and Medicare processes
- Desktop support and customer inquiries
Certification
- Certified Pharmacy Technician
Timeline
Implementation Specialist
RxSafe
03.2021 - 10.2025
Certified Pharmacy Technician
EDEN DRUG
02.2015 - 02.2021
Pharmacy Technician
KMART
01.2014 - 10.2014
Cash Office Personnel
KMART
05.2013 - 01.2014
Cashier/Electronics Associate
KMART
04.2012 - 05.2013
High School Diploma -
Rockingham County
Some College (No Degree) -
Rockingham Community College