Faanta Jeanette Sanchez
3847 Goforth Dr. Hope Mills
Summary
Dynamic customer service professional with extensive experience at NexRep, excelling in technical support and system troubleshooting. Proven ability to resolve complex issues swiftly while maintaining high customer satisfaction. Skilled in CRM management and effective communication, fostering strong relationships and ensuring compliance with HIPAA guidelines. Committed to delivering exceptional patient services and support.
Overview
10
10
years of professional experience
Work History
Remote Customer Service
NexRep
Portland
12.2021 - 11.2024
- Diagnosed system errors and implemented solutions to resolve them.
- Assisted customers with installation of new hardware and software applications.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
- Developed relationships with vendors providing additional services such as car rental companies or locksmiths.
- Maintained accurate electronic medical records in accordance with HIPAA guidelines.
- Evaluated patient health concerns and provided appropriate interventions via video or telephone calls.
- Coordinated follow-up visits with primary care providers or specialists as necessary.
- Demonstrated proficiency in identifying customer needs and recommending appropriate solutions.
- Created designs for markets and organized and led group seminars.
Customer Service Agent
Arise
01.2015 - 12.2021
- Work from home 95% schedule adherence
- Serviced clients such as Agero Roadside Assistance, Peleton, Dick Sporting Gooods
- Updated customer records in the CRM system accurately with each interaction.
- Ensured compliance with applicable laws when dealing with customers.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Tracked orders from placement to delivery using internal systems.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Attended training sessions regularly to stay current on new products or services.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Provided technical support over the phone when needed.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Associate of Art -
Fayetteville Technical Community College
01.2005
Skills
- Technical support
- System troubleshooting
- Customer service
- CRM management
- Emergency response
- Record management
- HIPAA compliance
- Relationship building
- Order tracking
- Effective communication
- Conflict resolution
- Problem solving
- Follow-up coordination
- Patient services coordination
- Customer education and consulting
- Payroll customer service
- Roadside customer service
- Healthcare customer service
Websites
Timeline
Remote Customer Service
NexRep
12.2021 - 11.2024
Customer Service Agent
Arise
01.2015 - 12.2021
Associate of Art -
Fayetteville Technical Community College
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