Jean Lizano
New London
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Service Advisor
Almar Auto Repair
Charlotte
01.2025 - Current
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Managed service appointments and coordinated technician schedules effectively.
- Communicated with customers about service status and repair options clearly.
- Maintained accurate records of customer interactions and service history.
- Educated customers on vehicle care and preventive maintenance techniques.
- Collaborated with technicians to ensure timely completion of repairs.
- Addressed customer concerns and resolved issues professionally and efficiently.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Followed up with existing customers regarding past services performed on their vehicles.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Associate
Amazon
06.2021 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Automotive Technician
Almar Auto Repair
Charlotte
10.2024 - 01.2025
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Collaborated with team members to ensure efficient workflow in service area.
- Repaired electrical systems and components according to manufacturer specifications.
- Inspected vehicles for compliance with safety regulations and company policies.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
Lube Service Technician
Hendrick Automotive Group
Concord
03.2024 - 10.2024
- Conducted routine oil changes and fluid checks for customer vehicles.
- Maintained cleanliness and organization of service bay area and tools.
- Assisted technicians in diagnosing and resolving mechanical issues.
- Collaborated with team members to streamline service operations and workflows.
- Provided training and guidance to new staff on equipment usage and procedures.
- Checked fluid levels of transmission, power-steering, brake and cooling systems.
- Disposed of used motor oil and other hazardous materials in accordance with local regulations.
- Performed oil changes, tire rotations, filter replacements, and other basic maintenance services on vehicles.
Donation Processor
Goodwill Industries Store & Donation Center
08.2020 - 06.2021
- Transferred donated goods from donor's vehicle and regularly lifted up to 100 pounds.
- Completed appropriate paperwork for donations.
- Sorted and placed donations in appropriate containers.
- Assisted truck driver in transferring donations between vehicle and building.
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
Education
Associate of Applied Science - Automotive Technology
Central Piedmont Community College
Charlotte, NC 01.2023 - 08.2025
High School Diploma -
Garinger High School
Charlotte, NCSkills
- Wrapping and Boxing
- Loading and Unloading
- Material Handling
- Quality Control
- Assembly and Production
- Physical Strength and Stamina
- Pallet Jack Operation
- Warehouse Operations
- Excellent Driving Record
- Customer service
- Vehicle inspection
- Equipment maintenance
- Technical troubleshooting
- Team collaboration
- Communication skills
- Time management
- Inventory control
- Safety compliance
- Strong work ethic
- Service scheduling
- Program follow-up and assessment
- Sales expertise
- Handling customer complaints
- Tech-Savvy
- Customer consulting
- Complaint resolution
- Bill preparation
- Mechanical aptitude
- Price quoting
- Service recommendations
- Cost estimation
- Vehicle assessment
- Repairs scheduling
Languages
5,5
Timeline
Service Advisor
Almar Auto Repair
01.2025 - Current
Automotive Technician
Almar Auto Repair
10.2024 - 01.2025
Lube Service Technician
Hendrick Automotive Group
03.2024 - 10.2024
Associate of Applied Science - Automotive Technology
Central Piedmont Community College
01.2023 - 08.2025
Warehouse Associate
Amazon
06.2021 - Current
Donation Processor
Goodwill Industries Store & Donation Center
08.2020 - 06.2021
High School Diploma -
Garinger High School