Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Kim

Cornelius

Summary

Dynamic business owner with a proven track record at KO Sushi, excelling in operations management and customer relations. Enhanced financial growth through strategic planning and relationship building, while fostering a collaborative workplace culture. Skilled in business administration and employee development, driving exceptional service and client satisfaction.

Overview

25
25
years of professional experience

Work History

Owner

Studibagels
04.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Owner

KO Sushi
07.2010 - 08.2022
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

HR Manager

Heung Il USA
07.2015 - 03.2017
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Liaised between multiple business divisions to improve communications.

Interpreter

Language Line Services
09.2002 - 08.2005
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.

Office Manager

Don Kim CPA
08.2000 - 05.2002
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Education

Associate of Arts - Communications

Oakton Community College
Des Plaines, IL
05-2003

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Business planning
  • Staff management
  • Team oversight

Timeline

Owner

Studibagels
04.2023 - Current

HR Manager

Heung Il USA
07.2015 - 03.2017

Owner

KO Sushi
07.2010 - 08.2022

Interpreter

Language Line Services
09.2002 - 08.2005

Office Manager

Don Kim CPA
08.2000 - 05.2002

Associate of Arts - Communications

Oakton Community College

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Jean Kim