J. Dior Wilson
Raleigh,NC
Summary
Versatile Healthcare Leader with expertise in revenue cycle management, healthcare administration, and operational leadership. Proven ability to reduce denials, optimize workflows, implement strategic policies, and ensure compliance with regulatory standards. Skilled in vendor coordination, team development, and driving initiatives that enhance patient care and organizational efficiency.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Supervisor, Patient Financial Services
WakeMed
Raleigh, NC
02.2024 - Current
- Led daily operations of Claims and Billing Department, managing a team of billing specialists.
- Developed and implemented processes to monitor billing outcomes, enhancing accuracy and reducing discrepancies.
- Analyzed denials and rejections; implemented strategies that reduced error rates by 15%.
- Collaborated with internal departments to streamline workflows and enhance patient financial experience.
- Managed vendor relationships and coordinated resolution of complex billing issues.
- Train and mentor staff to ensure adherence to organizational standards and best practices.
Medical Accounting Technician III
DHHS
Raleigh, NC
12.2018 - 02.2024
- Audited healthcare accounts to ensure compliance with state and federal regulations, mitigating audit risks.
- Prepared financial reports and recommended process improvements to enhance operational efficiency.
- Collaborated with regional offices to ensure accurate reporting and uphold fiscal accountability standards.
- Prepared and processed financial transactions to ensure accurate accounting records.
- Reconciled accounts regularly to maintain consistency in financial data.
- Assisted in audits by providing necessary documentation and support materials.
- Organized general ledger with accuracy and within time constraints.
AR Billing Specialist
Aerotek
Garner, NC
04.2018 - 08.2018
- Resolved claim denials and underpayments, contributing to 10% reduction in outstanding AR.
- Processed appeals and re-bills through payer portals, ensuring timely follow-up to expedite resolution.
- Processed customer invoices accurately and efficiently, ensuring timely billing cycles.
- Managed accounts receivable collections, resolving discrepancies to maintain cash flow stability.
- Utilized accounting software to track payments and generate reports for management review.
Medical AR Specialist (Biller)
Patient Financial Group
Morrisville, NC
08.2016 - 04.2018
- Reviewed and submitted claims, ensuring accuracy and compliance with payer requirements to facilitate timely reimbursements.
- Maintained communication with payers and vendors, streamlining claim resolution processes for quicker payment.
- Analyzed aging reports to identify outstanding balances and prioritize collection efforts effectively.
- Managed end-to-end accounts receivable processes to ensure timely collections and cash flow improvement.
Education
Master of Science - Health Services Administration
Strayer University
Herndon, VA06-2022
Medical Billing and Coding Diploma - Medical Billing and Coding
Ultimate Medical Academy
Tampa01-2013
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ08-2010
Associate of Arts - Business
University of Phoenix
Phoenix04-2008
Skills
- Revenue cycle management
- Insurance Verification & AR Management
- Patient Billing
- Regulatory compliance
- Budgeting & Financial Oversight
- Operational Strategy
- Process improvement
- Vendor & Payer Relations
- EMR Systems: EPIC, NextGen, HealthFusion
- Team Leadership & Staff Development
Timeline
Supervisor, Patient Financial Services
WakeMed
02.2024 - Current
Medical Accounting Technician III
DHHS
12.2018 - 02.2024
AR Billing Specialist
Aerotek
04.2018 - 08.2018
Medical AR Specialist (Biller)
Patient Financial Group
08.2016 - 04.2018
Master of Science - Health Services Administration
Strayer University
Medical Billing and Coding Diploma - Medical Billing and Coding
Ultimate Medical Academy
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts - Business
University of Phoenix
Leadership Courses
- Cognitive Coaching
- Kaizen Event - Provider - Level Billing
- Positive Employee Relations for Managers and Supervisors