Jessicca Carter
Garland
Summary
Medical Office Manager at Fayetteville Heart Center with expertise in database management and staff leadership. Successfully streamlined operations, enhancing patient satisfaction and compliance. Proven ability to develop organizational policies and improve financial reporting accuracy, while fostering strong relationships with healthcare professionals and vendors. Adept at problem-solving and optimizing processes for efficiency.
Overview
32
32
years of professional experience
Work History
Medical Office Manager
Fayetteville Heart Center
02.2008 - Current
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
- Consulted with healthcare professionals on business decisions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built and managed processes for tracking and monitoring department performance.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Assistant Propery Manager
Robeson Plaza
07.2009 - Current
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Medical Billing Manager
Fayetteville Heart Center
02.2005 - 02.2008
- Worked with customers to develop payment plans and bring accounts current.
- Performed billing, collection, and reporting functions for office.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Conducted performance reviews and implemented improvement plans.
- Overseen coding of all office and hospital charges
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Overseen revenue cycle of the practice
Medical Biller
Fayetteville Heart Center
02.2003 - 02.2005
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Collected payments and applied to patient accounts.
- Verified insurance of patients to determine eligibility.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Medical Receptionist
Fayetteville Heart Center
02.2002 - 02.2003
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Receptionist
Powell's Medical Facility
12.1998 - 01.2002
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Residential Manager
RHA Health Services
04.1996 - 12.2001
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Patient Care
- Administered medication to patients
- Prepared meals
- Handled patient funds
- Attended all appointments with patients
- Handled and recorded patient daily medical records
- Attended scheduled meetings and training
Waitress/Cashier
Ralph's BBQ
06.1993 - 04.1996
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
EMT - EMT-certification Inactive
Sampson Community College
Clinton, NC01-1998
CNA - CNA-inactive
Central Carolina Community College
Lillington, NC01-1997
Harnett Central High School
Angier, NC06-1996
Skills
- Database management
- Property management
- Staff management
- Payment management
- Business development
- Healthcare management
Timeline
Assistant Propery Manager
Robeson Plaza
07.2009 - Current
Medical Office Manager
Fayetteville Heart Center
02.2008 - Current
Medical Billing Manager
Fayetteville Heart Center
02.2005 - 02.2008
Medical Biller
Fayetteville Heart Center
02.2003 - 02.2005
Medical Receptionist
Fayetteville Heart Center
02.2002 - 02.2003
Medical Receptionist
Powell's Medical Facility
12.1998 - 01.2002
Residential Manager
RHA Health Services
04.1996 - 12.2001
Waitress/Cashier
Ralph's BBQ
06.1993 - 04.1996
EMT - EMT-certification Inactive
Sampson Community College
CNA - CNA-inactive
Central Carolina Community College
Harnett Central High School
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