Summary
Overview
Work History
Education
Skills
Timeline
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Jazzmin Steele

Winston-Salem,NC

Summary

Customer Service Representative with over 7 years' experience delivering superior customer service across businesses. Expertise in delighting customers with timely, accurate, and personable service. Highly passionate about building strong customer relationships, driving customer loyalty, and increasing customer engagement.

Overview

7
7
years of professional experience

Work History

Server

Razoos Cajun Cafe
08.2024 - 08.2025
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Successfully managed and served tables of up to 25 guests, ensuring accurate orders, and a positive dining experience in high-volume, fast-paced environments.

Customer Service Representative

VXI Global Solutions LLC
01.2023 - 01.2025
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Handled 70+ inbound calls daily assisting members with transportation scheduling, resolving issues, and ensuring compliance while delivering compassionate support.

Waitress

Applebee's Neighborhood Grill & Bar
08.2022 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.

Dispatcher

IGT solutions
12.2020 - 08.2022
  • Dispatched roadside assistance for over 100 daily calls, coordinating drivers and resources to ensure rapid response times and excellent customer service under high-pressure conditions.
  • Directed dispatching, routing, and tracking of roadside assistance.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Authorization Specialist

Results CX
05.2018 - 07.2020
  • Processed 80-100 medical authorizations daily with accuracy and efficiency, ensuring compliance with healthcare regulations and timely approval to support patient care.
  • Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
  • Ensured compliance with industry regulations by staying up-to-date on policy changes and updates.
  • Managed high-volume caseloads to meet strict submission deadlines, prioritizing tasks accordingly.
  • Collaborated with healthcare providers to ensure proper documentation for successful authorizations.

Education

High School Diploma -

Miller-Motte Technical College
NC
06-2013

Skills

  • Exceptional customer service
  • Cash handling
  • Memory retention
  • Guest engagement
  • Active listening
  • Critical thinking
  • Data entry
  • HIPAA compliance
  • Appointment scheduling
  • Problem-solving
  • Policy and Procedure Adherence

Timeline

Server

Razoos Cajun Cafe
08.2024 - 08.2025

Customer Service Representative

VXI Global Solutions LLC
01.2023 - 01.2025

Waitress

Applebee's Neighborhood Grill & Bar
08.2022 - 11.2024

Dispatcher

IGT solutions
12.2020 - 08.2022

Authorization Specialist

Results CX
05.2018 - 07.2020

High School Diploma -

Miller-Motte Technical College

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Jazzmin Steele